Customer Success Associate: AI-Driven MSP Partnerships

Thread; Houston (TX); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Thread seeks a Customer Success Associate for an early-career CS track. You will work with IT MSP partners to implement and adopt Thread's AI-native platform, balancing business and technical curiosity.

You will own MSP partners, guiding onboarding, configuration, and ongoing adoption, retention, and growth. This hybrid role requires in-office presence in NYC or Houston 3–4 days per week.

Qualifications

• Bachelor's degree in MIS, Information Systems, Business + Technology, or related field.
• Interest in technology, AI, and customer-facing roles.
• Ability to learn new software quickly and think through workflows.
• Comfort with APIs and integrations, even if not a deep engineer.
• Strong communication skills—explain technical concepts to non-technical users.
• Willingness to work in-office in NYC or Houston, 3–4 days per week.

Responsibilities

• Own and manage a portfolio of MSP partners across onboarding to long-term success.
• Lead onboarding experiences including technical set-up and workflow alignment.
• Help partners integrate Thread into day-to-day operations for value realisation.
• Build relationships and act as primary contact at Thread.
• Proactively engage partners via email, calls, and virtual meetings to drive usage.
• Monitor partner health and take action to mitigate risks.

Skills

Strong communication skills

Ability to learn new software quickly

Comfort with APIs & integrations

Empathy

Organizational skills

Education

Bachelor's degree

Tools

CRM systems

Job description

Thread seeks a Customer Success Associate for an early-career CS track. You will work with IT MSP partners to implement and adopt Thread's AI-native platform, balancing business and technical curiosity.

You will own MSP partners, guiding onboarding, configuration, and ongoing adoption, retention, and growth. This hybrid role requires in-office presence in NYC or Houston 3–4 days per week.