Associate Customer Success Manager

Morneau Shepell; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Morneau Shepell is seeking an Associate Customer Success Manager to foster client relationships and drive growth in the customer base. This remote role involves responsibility for managing contracts related to Employee Assistance Programs, ensuring client satisfaction, and meeting revenue targets. Ideal candidates should have a university degree in Business and relevant experience in sales or account management, with strong problem-solving and communication skills.

Qualifications

• 2-3 years of experience in a sales/account management environment.
• Experience with HR, Wellness programs or EAP valued.
• Ability to manage a book of business independently.

Responsibilities

• Achieve revenue and growth targets.
• Manage client inquiries and service requests.
• Coordinate Quality Assurance Reviews.

Skills

Problem-solving

Organizational skills

Analytical skills

Project Management

Written communication

Verbal communication

Education

University degree in Business or related field

Job description

Hello Dear Candidate,

Greetings for the day

Please find the company profile and job description below.

Telus International Health Care Domain is in the business of helping organizations help their people because we believe that engaged people are the driving force for society. Every day, the expertise of our employees is recognized as essential to the financial security, health and productivity of our clients and their people.We are always looking for talented professionals and strategic leaders who will listen and work together with colleagues to form long-term relationships and to deliver integrated solutions that fit.As we continue to grow, were presently engaging with exceptional candidates interested in growing our global sales teams.

Url:https://www.telusinternational.com

Note: Candidates must be flexible to work in UK Shifts

This role is Permanent Work From Home

The salary for this role is 20% to 30% hike on your current ctc, Apart of Salary Incentives will also be there

Associate Customer Success Manager

The Associate Customer Success Manager is responsible for managing a specific block of clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating / renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs.
The role will also require providing support to key accounts managed by an Account Executive / Senior Customer Success Manager; providing customer service, administrative support and ensuring client EAP contract requirements are met.

Responsibilities: -
• Achieve identified revenue and growth targets
• Respond to client inquiries & service requests pertaining to their programs and services
• Responsible for the execution of client contracts and programs
• Responsible for program governance including the review of internal reporting and
identification of issues
• Issuing reports to clients
• Managing the renewal process with appropriate internal teams
• Responsible for client support, annual planning preparation and meetings where appropriate
• Responsible for execution of manager and employee orientations (delivered telephonically or by
webinar) where appropriate, as well as follow-up on trauma, WPT initiatives etc.
• Act as a liaison with internal departments to resolve issues that may arise with clients
• Managing and coordinating Quality Assurance Reviews
• Follow up on manager consultations
• Responsible for updating and utilizing the CRM (Customer Relationship Management) system

Succeeding as an Associate Customer Success Manager will require the following core
qualifications and skills:

• University degree in Business or a related field, or equivalent work experience required
• 2-3 years of experience in a sales/account management environment
• Previous experience with HR, Wellness programs, and/or EAP considered an asset
• Demonstrated ability/potential to manage a book of business independently
• Ability to respond in a timely and strategic manner to the day-to-day requirements of our
clients, while identifying and uncovering business opportunities
• Ability to meet clients as required, including some travel depending on client location
• Demonstrated ability to meet and exceed revenue targets
• Strong problem-solving skills
• Strong organizational, analytical, and Project Management skills
• Exceptional written and verbal communication skills