Client Success Manager/Account Strategist - 4.5 Day Week (read fully before applying)

Spotlight Marketing and Branding; Charlotte (NC); Remote; USD 55,000 - 70,000; Full time

Job summary

A dynamic marketing agency in Charlotte is seeking a Client Success Manager to enhance client loyalty and deliver exceptional service. This role involves building strong relationships and proactive problem-solving, contributing to client satisfaction and business growth. Ideal candidates will bring a solid understanding of digital marketing and a passion for excellent customer experiences.

Benefits

Unlimited PTO

Flexible hours

Qualifications

• Experience in customer service and client relationship management.
• Strong problem-solving skills with a focus on client satisfaction.
• Understanding of digital marketing strategies.
• Ability to document interactions and provide timely information.

Responsibilities

• Develop and maintain client relationships to enhance loyalty.
• Proactively solve client problems and identify red flags.
• Create and analyze client satisfaction surveys to improve service.

Skills

Attention to Detail

Customer Service Experience

Client-oriented

Problem-solving skills

Digital Marketing Understanding

Job description

If you love building long-lasting relationships, let’s talk! Our HQ is in South End Charlotte, NC and we are an in-office position 4 days a week.

Salary is $55,000 - $70,000 based on experience and knowledge.

Spotlight Marketing + Branding is a marketing agency that provides services such as organic content (like blog, newsletter, social media) and paid social ads. What we stand for is helping our clients (mainly lawyers) get better clients, not just more.

We are looking for Client Success Managers (Account Strategists) who will help deepen client loyalty, reduce churn, proactively solve problems, and contribute to new business growth by delivering a consistently exceptional client experience. Your mission? Turn satisfied clients into Raving Fans by building strong relationships and delivering real value.

Examples of the skills/duties we are looking for:

• Developing and maintaining strong relationships with existing clients and making sure they’re happy
• Proactively reaching out and connecting with clients on a regular basis
• Marketing knowledge
• Creating, maintaining, and sending client satisfaction surveys to measure possible areas of improvement
• Providing support to client requests with friendly, accurate, and timely information
• Performing administrative duties, such as mailing, calendaring, and telephone or video communication
• Building a rapport with clients and making sure they understand and are aligned with our service strategy
• Identifying red flags and resolving Conflicts
• Showing Appreciation (gifts, loyalty program)
• Responding to the concerns and inquiries of clients
• Documenting all information on customer interaction according to standard operating procedures

Do you need to be amazing at everything above? Not necessarily, but the more the better!

Absolute Requirements:

• Attention to Detail
• Customer Service Experience
• Client-oriented
• Problem-solving skills
• Digital Marketing Understanding

Hours and How to Apply

This is a remote position, so you will need a reliable computer and internet connection. Typical hours are M-F, 8-5 EST. However, we offer some flexibility with start and end times, and Fridays end at noon! We also offer unlimited PTO.

If you are interested please apply through this site, BUT also send an email to hr(at)SpotlightBranding.com with no more than two paragraphs about why you are interested in this job, with your resume attached.