Customer Success Associate

EHS Insight; Yorktown (VA); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

Paid parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare

Short-term and long-term disability

Life insurance

Legal services access

Fully remote work environment

Job summary

EHS Insight is hiring a Customer Success Associate to onboard and support customers using our SaaS platform. You will work to minimize time to value, guide customers through onboarding, and resolve issues while identifying opportunities to expand usage through additional modules.

Preferred candidates have a Bachelor’s degree and 1–3 years in customer success within a tech environment, with strong MS Office skills and interest in the EHS domain. Fully remote role.

Qualifications

• Bachelor’s Degree preferred.
• 1–3 years of experience in Customer Success in a technology field.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• Knowledge of Environmental, Health, and Safety domain is a plus.

Responsibilities

• Own onboarding of new customers and minimize time to value.
• Guide customers through onboarding and resolve issues during the process.
• Respond to support tickets at various levels of complexity.
• Suggest and demo additional modules to customers to increase value.
• Inform customers of new features and functionality.

Skills

Customer-centric

Continuous improvement

Knowledge sharing

Technology customer success experience

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

Currently hiring in the following states: EHS Software Customer Success Associate

Join EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.

At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing company, we adopt an engineering-led approach, fully embracing remote work, agility, and the SaaS software model. This strategic framework enables us to capitalize on the advantages of a distributed work environment, fostering a supportive culture and offering our employees competitive compensation and a comprehensive benefits package.

Customer Success Associate

Customer Success is the key to ensuring our customers achieve their desired outcomes. As a Customer Success Associate, you will play a vital role in customer onboarding and support, ensuring their success with our software. We are seeking a passionate individual who loves advocating for customers and is committed to delivering impeccable service.

• Manage the onboarding of new customers, minimizing customers time to value.
• Lead customers through the onboarding process and resolve customer issues during the process.
• Respond to support tickets of customers with various support levels.
• Provide customers with the best option to solve their problem.
• Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.
• Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
• Inform customers of new software features and functionality that will benefit them.
• Work independently to learn the software, domain knowledge and understand customer problems.
• Demonstrate learning of the software and environmental, health and safety domain knowledge.
• Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.
• Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity.
• Bachelor’s Degree is preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1-3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge and experience a plus
• Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.

Benefits

• Flexible PTO
• Six weeks of paid parental leave for exempt, full-time employees
• Medical, dental and vision coverage - including an employee-only option with premiums fully paid by the company
• Teladoc virtual healthcare services
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• Access to legal services and additional voluntary benefits
• Fully remote work environment

EHS Insight, a StarTex Software brand, is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.