Customer Success Associate

EHS Insight; Alton (IL); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Fully remote work environment

Medical, dental and vision coverage

Flexible PTO

Six weeks of paid parental leave

Teladoc virtual healthcare services

Disability coverage

Life insurance

Access to legal services

Job summary

EHS Insight, part of StarTex Software, seeks a Customer Success Associate to onboard customers and ensure success with our SaaS platform. You will guide new users through onboarding, resolve issues, and respond to support tickets while delivering excellent service.

The role requires a customer-centric mindset, 1–3 years in customer success in tech, and comfort with MS Office. A Bachelor’s degree is preferred. Fully remote work is offered, with strong compensation and benefits.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years in Customer Success in technology.
• Experience in Environmental, Health and Safety domain is a plus.
• Customer-centric, motivated by improvements and knowledge sharing.

Responsibilities

• Manage onboarding of new customers and minimize time to value.
• Lead customers through onboarding and resolve issues.
• Respond to support tickets across levels and provide best solutions.
• Recommend additional modules and demonstrate value to customers.
• Inform customers of new features and benefits.

Skills

Customer Success

Onboarding

Support tickets

Cross-functional collaboration

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

Currently hiring in the following states: EHS Software Customer Success Associate

Join EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.

At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing company, we adopt an engineering-led approach, fully embracing remote work, agility, and the SaaS software model. This strategic framework enables us to capitalize on the advantages of a distributed work environment, fostering a supportive culture and offering our employees competitive compensation and a comprehensive benefits package.

Customer Success Associate

Customer Success is the key to ensuring our customers achieve their desired outcomes. As a Customer Success Associate, you will play a vital role in customer onboarding and support, ensuring their success with our software. We are seeking a passionate individual who loves advocating for customers and is committed to delivering impeccable service.

• Manage the onboarding of new customers, minimizing customers time to value.
• Lead customers through the onboarding process and resolve customer issues during the process.
• Respond to support tickets of customers with various support levels.
• Provide customers with the best option to solve their problem.
• Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.
• Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
• Inform customers of new software features and functionality that will benefit them.
• Work independently to learn the software, domain knowledge and understand customer problems.
• Demonstrate learning of the software and environmental, health and safety domain knowledge.
• Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.
• Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity.
• Bachelor’s Degree is preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1-3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge and experience a plus
• Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.

Benefits

• Flexible PTO
• Six weeks of paid parental leave for exempt, full-time employees
• Medical, dental and vision coverage - including an employee-only option with premiums fully paid by the company
• Teladoc virtual healthcare services
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• Access to legal services and additional voluntary benefits
• Fully remote work environment

EHS Insight, a StarTex Software brand, is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.