Customer Success Associate

EHS Insight; East Windsor Hill (CT); Remoto; USD 52.000 - 80.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible PTO

Paid parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare

Disability coverage

Life insurance

401(k) with employer match

Legal services

Fully remote work environment

Resumo da vaga

EHS Insight is hiring a Customer Success Associate to support onboarding and ongoing success for customers using our SaaS EHS software. You will manage onboarding, respond to support tickets, and guide customers through feature adoption while learning the environmental, health and safety domain.

The role emphasizes customer advocacy, strong communication, and the ability to work independently in a fully remote setup with a distributed team.

Qualificações

• Bachelor's degree preferred.
• 1-3 years of experience in Customer Success in a technology field.
• Customer-centric, motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.
• Strong self-motivation and organizational skills.
• Exceptional problem-solving ability.

Responsabilidades

• Manage onboarding of new customers, guiding them through the onboarding process and resolving issues.
• Respond to support tickets and offer the best solution, clarifying ambiguities and weighing pros/cons.
• Follow processes and policies to deliver excellent customer satisfaction.
• Identify opportunities to upsell additional modules and demo them to customers.
• Inform customers of new features and functionality that will benefit them.
• Work independently to learn the software and domain knowledge.

Conhecimentos

Excellent communication

Active listening

Customer-centric

Organizational skills

Problem-solving

Formação

Bachelor's degree preferred

Ferramentas

Excel

Word

PowerPoint

Outlook

Descrição da vaga

Currently hiring in the following states: AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WI

EHS Software Customer Success Associate

Join EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.

At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing company, we adopt an engineering-led approach, fully embracing remote work, agility, and the SaaS software model. This strategic framework enables us to capitalize on the advantages of a distributed work environment, fostering a supportive culture and offering our employees competitive compensation and a comprehensive benefits package. Say goodbye to cubicles and commuting, as we provide a modern work setup that prioritizes flexibility and convenience.

Job Summary: Customer Success Associate

Customer Success is the key to ensuring our customers achieve their desired outcomes. As a Customer Success Associate, you will play a vital role in customer onboarding and support, ensuring their success with our software. We are seeking a passionate individual who loves advocating for customers and is committed to delivering impeccable service. Your strong work ethic, communication skills, and ability to work independently and collaboratively are crucial to excelling in this position.

Responsibilities

In this role you will:

• Manage the onboarding of new customers, minimizing customers time to value. Lead customers through the onboarding process and resolve customer issues during the process.
• Respond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons.
• Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.
• Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
• Inform customers of new software features and functionality that will benefit them.
• Work independently to learn the software, domain knowledge and understand customer problems.
• Demonstrate learning of the software and environmental, health and safety domain knowledge.
• Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.
• Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process.

Qualifications

• Bachelor's Degree is preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1-3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge and experience a plus
• Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.
• Strong self-motivation and organizational skills.
• Exceptional problem-solving ability.

Benefits

• Flexible PTO
• Six weeks of paid parental leave for exempt, full-time employees
• Medical, dental and vision coverage - including an employee-only option with premiums fully paid by the company
• Teladoc virtual healthcare services
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance401(k) with employer match
• Access to legal services and additional voluntary benefits
• Fully remote work environment

Equal Opportunity Employer

EHS Insight, a StarTex Software brand, is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Who you will be working for

EHS Insight helps organizations protect their people, stay compliant and run safer, more sustainable operations. More than 1 million users in manufacturing, energy, healthcare, construction and the public sector rely on its cloud-based EHS, QMS and ESG platform to improve accountability, collaboration and safety visibility. Teams use it to manage incidents, audits and inspections, training and competency, compliance obligations and environmental data in one place. Built-in AI, including an MCP Connector that links the platform to customers' own AI tools, helps teams spot hazards earlier and close corrective actions faster. A mobile app that works offline brings the platform to the field. EHS Insight's strengths in incident, safety, audit and training management have earned recognition in the Verdantix Green Quadrant for EHS Software. The company is headquartered in Houston, Texas. Learn more at ehsinsight.com.

We welcome candidates from all backgrounds to contribute their unique perspectives to our team. Your success is our success!