Customer Success Associate

Uphance LLC; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Uphance LLC is seeking a Customer Success Associate in the United States to onboard new customers, help them start with Uphance software, and resolve queries. This entry-level role suits fresh graduates or those with up to 1 year of experience, and involves supporting customers via chat, email, and video calls.

You will build relationships, monitor engagement, and work with internal teams to resolve issues while maintaining helpful documentation and collecting user feedback.

Qualifications

• Bachelor's degree required in a related field such as Business, Communication or CS.
• 0–1 year of customer-facing or support experience (internships accepted).
• Excellent written and verbal communication in English.
• Basic understanding of SaaS products or cloud platforms.
• Willingness to learn and grow in a fast-paced environment.
• Strong interpersonal and problem-solving mindset.
• Ability to adapt to new tools, processes and customer platforms.

Responsibilities

• Assist with onboarding of new customers for a smooth experience.
• Handle inquiries via chat, email and video calls with timely support.
• Build positive relationships to understand customer goals and drive success with the software.
• Monitor engagement and usage to identify issues and opportunities.
• Collaborate with support, product and engineering to resolve issues efficiently.
• Maintain up-to-date documentation, FAQs and support guides.
• Collect customer feedback and share insights with relevant teams.

Skills

Communication

Interpersonal skills

Problem solving

Team player

Adaptability

English proficiency

Education

Bachelor's degree in Business

Bachelor's degree in Communication

Bachelor's degree in Computer Science

Tools

SaaS basics

Job description

Job Description

We are seeking an enthusiastic and customer-focused Customer Success Associate to join the Uphance team. This is an entry-level position ideal for fresh graduates or candidates with up to 1 year of experience. As a Customer Success Associate, you will support our customers in getting started with our software, help them resolve their queries, and ensure they have a great experience using Uphance.

Job Type

Full-Time/Remote

Responsibilities:

• Assist with the onboarding of new customers, ensuring a smooth and supportive experience.
• Handle customer inquiries and provide timely support via chat, email, and video calls.
• Build positive relationships with customers to understand their goals and assist them in achieving success with the software.
• Monitor customer engagement and usage to identify issues and improvement opportunities.
• Collaborate with internal teams (support, product, engineering) to resolve issues efficiently.
• Maintain up-to-date documentation, FAQs, and support guides.
• Collect customer feedback and share insights with relevant teams to improve our service.

Technical Requirements and Qualifications:

• Bachelors degree in Business, Communication, Computer Science, or a related field.
• 01 year of experience in a customer-facing or support role (internships accepted).
• Excellent written and verbal communication skills in English.
• Basic understanding of SaaS products or cloud-based platforms.
• Willingness to learn and grow in a fast-paced environment.
• Strong interpersonal skills and a problem-solving mindset.
• Ability to adapt to new tools, processes, and customer communication platforms.

General Requirements:

• Availability to work during customer working hours in various time zones.
• High-Speed Internet and the ability to join technical video meetings during business hours.
• Strong analytical and problem-solving skills and ability to work as part of multi-functional teams.
• Ability to collaborate and be a team player.

Why Uphance?

• Engage in Innovative Projects: Immerse yourself in cutting-edge projects that not only test your skills but also encourage exploration of new design realms.
• AI-Integrated Challenges: Take on projects infused with AI, pushing the boundaries of your abilities and allowing for exploration in uncharted territories of software design and development.
• Flexible Work Environment: Whether you embrace the digital nomad lifestyle or prefer the comfort of your own space, Uphance provides the freedom to design and create from any corner of the globe.
• Inclusive Team Environment: Join a dynamic, international, and inclusive team that values and celebrates diverse ideas.
• Collaborative Team Dynamics: Become a part of a supportive and motivated team that shares in the celebration of collective successes.
• Recognition and Appreciation: Your accomplishments will be acknowledged and applauded regularly in our Recognition Rally.

Compensation:

• Competitive salary package aligned with industry standards for entry-level roles.
• Growth opportunities within the company based on performance and skill development.

Join our team and play a key role in driving the success of Uphance's innovative solutions in the apparel management space. If you're passionate about supporting customers, learning in a tech-driven environment, and growing your career in the SaaS industry - we’d love to hear from you!