Customer Success Associate

Interview Kickstart; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in interview preparation seeks a Student Success Mentor to assist students with onboarding and track their progress. The role involves mentoring and providing support to maximize student completion rates. Ideal candidates will have experience in customer-facing roles and a relevant degree, with availability for evening work in PST.

Qualifications

• 2-7 years of experience in customer success or customer-facing roles.
• Experience with data management and tracking in Excel or similar tools.
• Available to work evenings PST.

Responsibilities

• Assist students with onboarding and welcome calls.
• Track individual student progress across multiple cohorts.
• Serve as the primary contact for student queries.

Skills

Customer success

Data management

Mentoring

Communication

Education

Bachelor's degree in Business or related field

Tools

Google Sheets

CRM

Job description

Who are we, you ask?

Interviews can be challenging, especially with top tech companies like Google, Facebook, Netflix, etc., where the process can be quite rigorous. Many candidates struggle simply because they are not adequately prepared. IK helps candidates excel in the toughest tech interviews. At IK, current and former hiring managers from these top companies conduct intensive prep courses to ensure candidates are fully prepared to succeed. You could think of us as "the everything store" for career transitions and interview skill development.

How do we achieve this, you ask?

• We have a structured approach to help candidates crack interviews
• Career accelerator courses
• End-to-end courses and platform
• Over 100 instructors from Google, Facebook, Amazon, Netflix, Dropbox, and other leading Silicon Valley companies
• To date, we have trained over 15,000 engineers
• We operate completely remotely and hire the best talent regardless of location

Interested? Here's more about the role:

• Assist students with onboarding formalities and welcome calls before the batch starts
• Track individual student progress across multiple cohorts to maximize completion rates
• Minimize dropouts and deferrals by providing additional guidance and support
• Collect reviews and referrals from students; collaborate with internal teams to improve the learning experience; maintain daily trackers using tools like Google Sheets and CRM
• Communicate with students via calls, email, messages, or video calls
• Mentor and motivate students, connecting them with guidance and career coaches as needed
• Serve as the primary contact for student queries and concerns

Qualifications:

• 2-7 years of experience in customer success, customer service, sales, or other customer-facing roles
• Experience with data management and tracking in Excel or similar tools
• Experience in operations, performance coaching, or program management is a plus
• Bachelor's degree in Business, Economics, Business Management, Information Systems (OMIS), or related field is preferred
• Available to work evenings PST with some morning meetings in US hours