Customer Success Associate

Solarblocks Energy; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits

Career advancement

Team social events

Be part of young and dynamic team

Job summary

Solarblocks Energy is seeking a customer service-focused professional in New York to provide responsive support to current customers and help move projects forward. You will build strong relationships, ensuring customers feel valued and understood, while maintaining a consistently positive and enthusiastic demeanor on calls.

Ideal candidates will excel at multitasking in a fast-paced environment, possess CRM and typing proficiency, and enjoy collaborating with team members to improve processes

Qualifications

• Excellent interpersonal, written, and oral communication skills.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone.
• Must be a strong team player and enjoy supporting others to “get things done”
• Must display a positive, enthusiastic, helpful and professional attitude at all times
• Strong PC systems and typing skills (CRM, email, chat)
• Previous experience in a call center customer service role preferred

Responsibilities

• Provides responsive, exemplary customer service to current customers, to assist in moving their projects forward
• Builds relationships with customers to make them feel important and their business appreciated to ensure referral and a good customer experience
• Always displays a positive and enthusiastic attitude with our customers
• Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
• Makes recommendations for improvement of all existing processes and procedures

Skills

Interpersonal skills

Customer service

Time management

Team player

Positive attitude

CRM proficiency

Typing skills

Communication skills

Multitasking

Tools

CRM software

Email

Chat support

Job description

• Provides responsive, exemplary customer service to current customers, to assist in moving their projects forward
• Builds relationships with customers to make them feel important and their business appreciated to ensure referral and a good customer experience
• Always displays a positive and enthusiastic attitude with our customers
• Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
• Makes recommendations for improvement of all existing processes and procedures

Responsibilities

• Provides responsive, exemplary customer service to current customers, to assist in moving their projects forward
• Builds relationships with customers to make them feel important and their business appreciated to ensure referral and a good customer experience
• Always displays a positive and enthusiastic attitude with our customers
• Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
• Makes recommendations for improvement of all existing processes and procedures

Qualifications

• Excellent interpersonal, written, and oral communication skills
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
• Must be a strong team player and enjoy supporting others to “get things done”
• Must display a positive, enthusiastic, helpful and professional attitude at all times
• Strong PC systems and typing skills (CRM, email, chat)
• Previous experience in a call center customer service role preferred

Why Work With Us

• Opportunity for career advancement
• Competitive salary depends on experience
• Benefits
• Strong expertise of colleagues that like to share knowledge
• Team social events
• Be part of young and dynamic team