Customer Success Implementation Specialist

EHS Insight; Oklahoma City (OK); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible PTO

Six weeks of paid parental leave forEx

Medical, dental and vision coverage -

Teladoc virtual healthcare services

Employer-paid short-term and long-term

Employer-paid life insurance

Access to legal services and voluntary

Fully remote work environment

Job summary

EHS Insight, a StarTex Software brand, is a remote-first SaaS company delivering environmental, health, and safety software solutions. The Customer Success Implementation Specialist role focuses on onboarding and ongoing support, configuring the platform to customer needs using custom fields, formulas, and reports.

The role emphasizes learning the EHS Insight configuration language (JavaScript/XML/SQL), APIs, and working across multiple customers with strong communication and problem-solving

Qualifications

• Strong knowledge of SQL Server, XML/JSON and JavaScript.
• Advanced Excel skills including macros and pivot tables.

Responsibilities

• Become a product expert and work toward improving our platform.
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight.
• Act as the technical point of contact for the client’s project team and configure EHS Insight to their needs.
• Diagnose, debug, and document issues in the platform.
• Work under limited supervision with considerable latitude for personal initiative.
• Respond to customer inquiries through our ticketing solution, FreshDesk.
• Conduct demos and meetings regarding integration planning and configuration.

Skills

SQL

XML/JSON

JavaScript

Advanced Excel

APIs

SaaS

Customer support

Communication

Problem solving

C# / VB

Tools

Postman

Job description

Customer Success Implementation Specialist

Remote (Currently hiring in AZ, CO, CT, FL, IL, MA, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WA)

SaaS, API Integration, SQL, XML, Customer Success, Implementation, EHS Software

About StarTex Software

Join EHS Insight, a StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.

At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing, remote-first SaaS company, we embrace agility and a distributed way of working, offering employees a supportive culture, competitive compensation, and a comprehensive benefits package.

Job Description

The Customer Success Implementation Specialist (CSIS) is responsible for understanding and implementing customers' business requirements in EHS Insight, both during onboarding and as ongoing support. This includes letting the customer know what can be done, what is recommended, and what cannot be done.

The CSIS will have a complete understanding of EHS Insight and will offer customers options that meet their needs, configuring the software with custom fields, formulas, and reports. The CSIS will learn the proprietary EHS Insight configuration language, a combination of JavaScript, XML, and SQL, and will understand APIs and how to call them using Postman.

The right candidate has a strong curiosity to learn, a technical leaning, and a drive to provide customers with the best possible solutions. The candidate should have strong communication skills and be self motivated to learn and demonstrate their learning, with excellent personal processes that support ongoing learning and problem solving. This role requires the ability to prioritize tasks independently, plan and schedule work across multiple customers, and deliver to meet customer needs. Work is performed under general supervision.

Key Responsibilities

• Become a product expert and work toward improving our platform
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs
• Diagnose, debug, and document issues in the platform
• Work under limited supervision with considerable latitude for personal initiative
• Respond to customer inquiries through our ticketing solution, FreshDesk
• Conduct demos and meetings regarding integration planning and configuration

Required Skills & Experience

• Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)
• Ability to be flexible and work analytically in a problem solving environment
• A working understanding of web technology and browser based applications (APIs, SaaS, web platforms, etc.)
• Experience supporting SaaS based software systems and working with customers to determine technical issues
• The ability to readily modify, respond to, and integrate change with minimal personal resistance
• Clearly conveys detailed and complex information and ideas to various levels of management through a variety of media, in a manner that helps them understand and retain the message
• Environmental, Health, and Safety experience is a big plus
• C# or Visual Basic experience
• Experience writing code to call APIs and manipulate data

Benefits

• Flexible PTO
• Six weeks of paid parental leave for exempt, full-time employees
• Medical, dental and vision coverage - including an employee-only option with premiums fully paid by the company
• Teladoc virtual healthcare services
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• Access to legal services and additional voluntary benefits
• Fully remote work environment

Equal Opportunity Employer

EHS Insight, a StarTex Software brand, is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Attention Search Firms / Third-Party Recruiters: EHS Insight is not seeking assistance or accepting unsolicited resumes for this role. Resumes submitted without a valid written search agreement are the sole property of EHS Insight;