Customer Success Associate

Bottomless Promotion; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Success Associate to enhance client relationships and ensure satisfaction. In this role, you will be the primary contact for customers, addressing inquiries and providing support to maximize their experience with products and services. This dynamic position offers comprehensive training and opportunities for career advancement within a collaborative team environment. If you are passionate about customer service and eager to contribute to a positive customer journey, this could be the perfect opportunity for you.

Benefits

Comprehensive Training

Career Growth Opportunities

Competitive Salary

Dynamic Team Environment

Work-Life Balance

Qualifications

• Strong communication skills and a customer-centric attitude.
• Problem-solving ability to address customer issues effectively.

Responsibilities

• Manage client relationships and ensure customer satisfaction.
• Assist with product demonstrations and onboarding new clients.

Skills

Communication Skills

Customer-Centric Attitude

Problem-Solving Ability

Team Player

Positive Personality

Education

Prior experience in customer service

Job description

1 week ago Be among the first 25 applicants

This range is provided by Bottomless Promotion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $60,000.00/yr

Customer Success Associate

We’re looking for a Customer Success Associate to join our growing team in Dallas, TX. As a key part of our customer-facing team, you’ll work directly with clients to ensure they have a positive experience and derive maximum value from our products and services. If you're passionate about customer service, building relationships, and problem-solving, this could be the perfect role for you!

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for customers, building strong, lasting relationships.
• Customer Support: Address inquiries and resolve customer issues efficiently and effectively, ensuring a seamless experience.
• Product Demonstrations: Assist clients in understanding and utilizing products and services to their full potential.
• Client Onboarding: Help new customers get up to speed with products and services through comprehensive onboarding sessions.
• Feedback Collection: Gather customer feedback to improve service offerings, customer satisfaction, and identify areas for improvement.
• Sales Collaboration: Work alongside the sales team to identify upsell and cross-sell opportunities based on customer needs and feedback.
• Problem-Solving: Quickly identify and address challenges customers may face, ensuring they feel heard and valued.
• Customer Retention: Develop strategies to retain and engage customers, ensuring long-term satisfaction and loyalty.

What We’re Looking For:

• Strong Communication Skills: Excellent written and verbal communication skills, with the ability to explain concepts clearly and effectively.
• Customer-Centric Attitude: Passion for helping others and a drive to deliver excellent customer service.
• Problem-Solving Ability: Quick thinker with strong analytical skills to address customer issues and resolve them promptly.
• Team Player: Collaborative mindset with a focus on supporting both customers and internal teams.
• Positive and Outgoing Personality: Friendly, approachable demeanor with a passion for creating meaningful customer relationships.
• Experience: Prior experience in customer service or a similar role is a plus but not required. We’re open to training the right candidate!

What We Offer:

• Comprehensive Training: Full onboarding and ongoing training to help you excel in your role.
• Career Growth: Opportunities for career advancement and development within a fast-paced, growing company.
• Competitive Compensation: Competitive salary with performance-based incentives.
• Dynamic Team Environment: Join a fun, supportive, and collaborative team focused on customer success.
• Work-Life Balance: Enjoy a positive and balanced work environment.

If you're ready to make a difference in customer success and join a team that values your contributions, apply today for the Customer Success Associate position in Dallas, TX!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Advertising

• Industries

  Advertising Services, Events Services, and Marketing Services

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