Remote SaaS Implementation Specialist - Customer Success

EHS Insight; Texas, United States, Northern America, Americas; Híbrido; USD 75.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Six weeks of paid parental leave

Medical, dental and vision coverage

Teladoc virtual healthcare

Employer-paid disability coverage

Employer-paid life insurance

401(k) with employer match

Access to legal services

Fully remote work environment

Salary range $75,000 - $85,000 based  

Descripción de la vacante

EHS Insight, a StarTex Software brand, is seeking a Customer Success Implementation Specialist to onboard and support clients in configuring the platform with custom fields, formulas, and reports. You will learn the internal configuration language and work across departments to deliver tailored solutions.

Remote-first environment with strong emphasis on learning, problem solving, and proactive communication. Excellent collaboration with customers to ensure successful SaaS implementations.

Formación

• Knowledge and experience with SQL Server queries, XML, JSON, and JavaScript.
• Understanding of APIs and how to call them using Postman.
• Knowledge and experience with advanced Excel (functions, macros, pivot tables, etc.)

Responsabilidades

• Become a product expert and work toward improving our platform.
• Gather customer business requirements, determine the best solution, and implement it in EHS Insight.
• Act as the technical point of contact for the client's project team and configure EHS Insight to their needs.
• Diagnose, debug, and document issues in the platform.
• Provide timely responses to high priority tickets and incidents.
• Work under limited supervision with considerable latitude for personal initiative.
• Respond to customer inquiries through our ticketing solution, FreshDesk.
• Assist clients in understanding the API and setting up roles, modules, reports, and more.
• Conduct demos and meetings regarding integration planning and configuration.

Conocimientos

SQL

XML

JSON

JavaScript

APIs

Postman

Excel

Communication

Organization

SaaS

C#

Herramientas

Postman

SQL Server

Descripción del empleo

EHS Insight, a StarTex Software brand, is seeking a Customer Success Implementation Specialist to onboard and support clients in configuring the platform with custom fields, formulas, and reports. You will learn the internal configuration language and work across departments to deliver tailored solutions.

Remote-first environment with strong emphasis on learning, problem solving, and proactive communication. Excellent collaboration with customers to ensure successful SaaS implementations.