Senior Executive Host – Sports

Jobtailor

Arizona

On-site

USD 55,000 - 90,000

Full time

5 days ago

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Job summary

Jobtailor seeks a dynamic sales and loyalty marketing professional to manage an assigned book of players, using direct mail, email, and telemarketing to drive engagement.

The role requires strong communication, project management, and knowledge of sports betting and gaming promotions, focusing on VIP guests and cross-sell opportunities.

Qualifications

Three+ years of experience in sales, casino and/or loyalty marketing service/support from an online company preferred.
High School diploma or equivalent.
Strong sales, project management, customer service, and analytical skills a plus.
High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of getting results.
Upbeat, positive and charismatic.
Extensive knowledge of sports betting, sports, teams, players and leagues required.
Excellent communication and organization skills required.
Experience in consumer web or game development, including online gaming a plus.
Ability to effectively manage time and perform multiple tasks simultaneously.
Able to overcome resistance to change and influence people.
Able to communicate effectively at all levels of organization and see things through the eyes of the guest.
Must be able to obtain gaming license as needed.
Must reside in the state of the job posting.
Must have manual dexterity and coordination to operate office equipment including computers and telephone/headset.
Must be able to work in moderate to loud noise conditions.
Must be able to make telephone calls for extended periods (minimum 15+ calls/day).
Must be able to tolerate areas containing secondhand smoke.
Must be able to work for long periods under fluorescent lighting.
Must be able to work at a desk in a seated position for most of the day.
Must be able to work from computer monitors and operate a keyboard.
Must be able to remain on one's feet for long periods and/or walk long distances when required.
Must be able to travel as needed up to 30%.

Responsibilities

Develop and maintain an assigned book of players through direct mail, email, telemarketing, and available technology.
Participate in telephone solicitation and coordinate personalized direct mailings for assigned guests.
Maintain knowledge of property and in-market happenings for cross-sell opportunities.
Master existing products and services, new initiatives, bonus programs, and system changes.
Participate in department and company initiatives to drive sales and revenue.
Teach, mentor, train, and share information with the team.
Build rapport with guests to encourage trial and repeat visitation.
Multitask and prioritize in a fast-paced environment.
Find new customers based on management criteria.
Provide personalized service and support to VIP guests in individual and group settings.
Resolve guest issues, service failures, claims, and disputes.
Greet guests at social events and special promotions.
Arrange transportation and accommodations for on-property visits and social events.
Communicate programs and services, player updates, successes, and challenges to stakeholders and the direct supervisor.
Coordinate with Player Support, Caesars Rewards, VIP leaders, Marketing Technology/IT, software vendors, and analytics teams.
Create VIP promotions and initiatives producing measurable financial results.
Analyze service delivery systems and collaborate across departments to improve guest experience.
Monitor and report daily, weekly, and monthly VIP activity, wagering, revenue, win/loss, and generosity levels.
Generate and organize weekly potential, active, lapsing, and lapsed VIP lists.
Identify efficiency and product or service improvements.
Comply with applicable laws, regulations, policies, responsible gaming, compliance, and risk management requirements

Skills

Sales

Customer Service

Project Management

Analytical Skills

Direct Mail Campaigns

Telemarketing

Data Analysis

VIP Promotions

Gaming License Acquisition

Consumer Web Development

Education

High School diploma or equivalent

Tools

Marketing Tech

Analytics Tools

Office Equipment

Telecommunication Systems

Job description

Develop and maintain an assigned book of players through direct mail, email, telemarketing, and available technology
Participate in telephone solicitation and coordinate personalized direct mailings for assigned guests
Maintain knowledge of property and in-market happenings for cross-sell opportunities
Master existing products and services, new initiatives, bonus programs, and system changes
Participate in department and company initiatives to drive sales and revenue
Teach, mentor, train, and share information with the team
Build rapport with guests to encourage trial and repeat visitation
Multitask and prioritize in a fast-paced environment
Find new customers based on management criteria
Provide personalized service and support to VIP guests in individual and group settings
Resolve guest issues, service failures, claims, and disputes
Greet guests at social events and special promotions
Arrange transportation and accommodations for on-property visits and social events
Communicate programs and services, player updates, successes, and challenges to stakeholders and the direct supervisor
Coordinate with Player Support, Caesars Rewards, VIP leaders, Marketing Technology/IT, software vendors, and analytics teams
Create VIP promotions and initiatives producing measurable financial results
Analyze service delivery systems and collaborate across departments to improve guest experience
Monitor and report daily, weekly, and monthly VIP activity, wagering, revenue, win/loss, and generosity levels
Generate and organize weekly potential, active, lapsing, and lapsed VIP lists
Identify efficiency and product or service improvements
Comply with applicable laws, regulations, policies, responsible gaming, compliance, and risk management requirements

Requirements

Three+ years of experience in sales, casino and/or loyalty marketing service/support from an online company preferred
High School diploma or equivalent
Strong sales, project management, customer service, and analytical skills a plus
High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of getting results
Upbeat, positive and charismatic
Extensive knowledge of sports betting, sports, teams, players and leagues required
Excellent communication and organization skills required
Experience in consumer web or game development, including online gaming a plus
Ability to effectively manage time and perform multiple tasks simultaneously
Able to overcome resistance to change and influence people
Able to communicate effectively at all levels of organization and see things through the eyes of the guest
Must be able to obtain gaming license as needed
Must reside in the state of the job posting
Must have manual dexterity and coordination to operate office equipment including computers and telephone/headset
Must be able to work in moderate to loud noise conditions
Must be able to make telephone calls for extended periods (minimum 15+ calls/day)
Must be able to tolerate areas containing secondhand smoke
Must be able to work for long periods under fluorescent lighting
Must be able to work at a desk in a seated position for most of the day
Must be able to work from computer monitors and operate a keyboard
Must be able to remain on one's feet for long periods and/or walk long distances when required
Must be able to travel as needed up to 30%

Core Competencies

Demonstrates extensive knowledge of sports betting and loyalty marketing, with strong sales and customer service skills to enhance the player experience. Capable of managing multiple tasks in a fast-paced environment while effectively communicating with stakeholders and guests.

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