Customer Success Manager

Playtech; Las Vegas (NV); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a US iGaming Customer Success Manager to enhance customer relationships and optimize product usage. In this dynamic role, you will leverage your expertise in the US iGaming landscape to support the Customer Success Management team. Your responsibilities will include analyzing business data, producing insightful reports, and collaborating with various stakeholders to drive success. This opportunity offers a chance to work in a leading technology company that values diverse experiences and fosters a collaborative environment. If you are passionate about customer success and have a strong analytical background, this position is perfect for you.

Qualifications

• Proven experience in a related role with strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities are essential.

Responsibilities

• Support CSM team with knowledge of customers’ business models and products.
• Gather and analyze iGaming business data using analytics tools.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Interpersonal Abilities

Requirement-Gathering Techniques

Collaboration

Education

BA in Business Administration

BSc in related field

Tools

JIRA

Confluence

Microsoft Office

Job description

Direct message the job poster from Playtech

2023 Awarded Global Talent Acquisition Partner & Employer Branding Specialist @Playtech I Career Match-Maker I Sales, Customer Service, Coaching &…

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com&www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Job Description

Playtech is seeking a US iGaming Customer Success Manager to join our Operation Team in the US. The Customer Success Manager will work with the Customer Success Management team. You will support CSM team with a deep knowledge of the customers’ business model and product offering and develop strategies and plans to ensure that customers optimize Playtech products. The CSM will also establish and maintain close relationships with various departments across the global Playtech organization.

What you will be working on:

• Possess knowledge of US iGaming industry landscape and competitors’ products and developments, as well as regulatory frameworks and compliance.
• Support with day-to-day business operations to ensure PT content is released on schedule.
• Gather, review, and analyze iGaming business and industry data, including KPI’s, billing, promotion, and other key metrics using data analytics tools.
• Produce reports/slides to summarize the business performance.
• Maintain documentation regarding various projects, process flows, and operations.
• Serve as a liaison between business and other project stakeholders.
• Present findings, recommendations, and project updates to various audiences.

Qualifications

• Proven experience as a Business Analyst or similar in a related role.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent communication skills and interpersonal abilities.
• Proficiency in requirement-gathering techniques, creating reports, and documentation.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of relevant tools such as JIRA, Confluence, and Proficient in Microsoft Office.
• BA in Business Administration or equivalent (BSc also acceptable).
• Must be knowledgeable and capable of working in a global organization.
• 3+ Years US iGaming industry.
• This position may require travel (estimated travel <10%).

Additional Information

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact Playtech US-Human Resources via email: [e-mail]. Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, color, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting