Customer Success Analyst 1 (Junior - Collections and Retention) (Fully Remote)

Grupo QuintoAndar; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Wellbeing programs

Meal allowances

Home office support

Flexible work programs

Profit sharing

Variable compensation

Job summary

Grupo QuintoAndar, the largest real estate ecosystem in Latin America, is seeking a skilled professional to join the Relationships and Sales team on the front line to solve strategic pain points, prevent churn, and maximize return on advertising investments.

You will act on first-level cancellation requests with consultative retention strategies, negotiate debts, and analyze partner ad performance to guide improvement. Remote-friendly and performance-based compensation offered.

Qualifications

• Strong experience in B2B client retention and churn prevention.
• Proven experience in friendly collections, debt renegotiation, and delinquency management.
• Solid knowledge of digital marketing, online ads and performance metrics.

Responsibilities

• Act on first-level cancellation requests, applying consultative retention strategies.
• Perform proactive collections and negotiate financial debts to prevent churn.
• Analyze partner ad performance metrics and provide strategic diagnoses to improve results.

Skills

B2B retention experience

Churn prevention

Friendly collections

Debt renegotiation

Digital marketing knowledge

Advertising metrics

Job description

• The Relationships and Sales team supports partner real estate agencies, driving success, retention, and financial health.
• The team works on the front line to solve strategic pain points, prevent churn, and maximize return on advertising investments.

Your Responsibilities:

• Act on first-level cancellation requests, applying consultative retention strategies and identifying real dissatisfaction drivers.
• Perform proactive collections and negotiate financial debts with delinquent clients to prevent churn.
• Analyze partner ad performance metrics and provide strategic diagnoses to improve results.

What We Are Looking For:

• Strong previous experience in B2B client retention and churn prevention.
• Proven experience in friendly collections, debt renegotiation, and delinquency management.
• Solid knowledge of digital marketing, online ads, and performance metrics.
• Competitive salary, profit sharing, and variable compensation.
• Health, dental, life insurance, and wellbeing programs.
• Meal and food allowances, home office support, and flexible work programs.

Grupo QuintoAndar is the largest real estate ecosystem in Latin America, using technology to simplify the entire housing journey from rental to buying and selling. With more than 3,100 employees across six countries, the company is backed by global investors and values remote-first flexibility, diversity, and innovation.