Customer Success Advocate & Product Expert

Sage; Atlanta (GA); Ibrido; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Health coverage

401(k) match

Paid time off

Parental leave

Volunteer days

Tuition reimbursement

Wellness program

Career development

Descrizione del lavoro

Sage is seeking a Customer Success Advocate to join our dynamic Customer Success team. You will act as a trusted product expert, assisting Account Managers with inquiries, resolving customer concerns, and driving engagement through milestones, references, and the Sage Community.

The role is 3 days per week onsite in Atlanta, focusing on Sage HCM product adoption, customer requirements, and collaboration across PS, Support, Product Management, Engineering, and Sales to deliver value.

Competenze

• Bachelor’s Degree in Business, Accounting, or a related field required.
• Proficiency in HCM software and accounting software platforms.
• Strong knowledge of HR and Payroll software.
• Professional services, solution consulting, or consulting backgrounds desired.
• Ability to interact with customers, review complex requirements, and provide detailed solutions.
• Ability to work with other departments at Sage HCM and Intacct (PS, Support, Product, Engineering, Sales).
• Strong written and verbal communication skills required.

Mansioni

• Be a leading product expert for Account Manager inquiries.
• Increase product adoption by addressing product questions.
• Serve as liaison between Customer and Internal Teams.
• Subject matter expert in Sage HCM solutions and add-ons.
• Help drive Product Management roadmap through customer insights.
• Work with Customer Strategy & Value Teams to drive adoption.
• Monitor product usage and patterns.
• Recommend training paths by customer role.
• Support escalation management.
• Customer Account Review participation for Value Assessments.
• Aid in onboarding deliverables.
• Participate in Community Q&A.

Conoscenze

Customer communication

Cross-functional collab

HR software knowledge

Accounting software

Formazione

Bachelor's degree in Business/Accounting

Strumenti

HCM software

Accounting software

Descrizione del lavoro

Sage is seeking a Customer Success Advocate to join our dynamic Customer Success team. You will act as a trusted product expert, assisting Account Managers with inquiries, resolving customer concerns, and driving engagement through milestones, references, and the Sage Community.

The role is 3 days per week onsite in Atlanta, focusing on Sage HCM product adoption, customer requirements, and collaboration across PS, Support, Product Management, Engineering, and Sales to deliver value.