Customer Success Advocate - Flexible Schedule & Growth

State Farm; Auburn (AL); Presencial; USD 36.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Descripción de la vacante

State Farm is seeking a Customer Relations Representative - State Farm Agent Team Member in Auburn, AL to deliver exceptional customer experiences and support growth for an insurance agency.

The role focuses on resolving inquiries, coordinating with agency teammates, maintaining records, and contributing to community-focused service and sales opportunities.

Formación

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsabilidades

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Conocimientos

Communication & problem-solving

Customer service experience

Ability to handle high-stress

Descripción del empleo

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Scott Holley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.