Account Specialist

RevSpring Inc; Pennsylvania; On-site; USD 45,000 - 65,000; Full time

Job summary

RevSpring is seeking an Account Specialist to ensure live service needs of customers are met and to act as a customer advocate within the organization.

The role involves gathering requirements, coordinating with technical teams, and overseeing customer change requests to drive retention and satisfaction. Strong communication and collaboration with sales and support teams are essential for success.

Qualifications

• Demonstrated competency in customer management.
• Attention to detail and accuracy in handling customer requests.
• Ability to work independently and in a team environment.
• Solid technical aptitude with a desire to learn RevSpring products.
• Excellent interpersonal and communication skills (verbal and written).
• Strong organizational and multitasking abilities.
• Proven commitment to providing excellent customer service.

Responsibilities

• Establish strong and proactive relationships with customers.
• Be the voice of the customer inside RevSpring.
• Gather customer requirements, work with technical teams, and implement customer changes.
• Manage and monitor support tickets and ensure timely resolution.
• Provide consultation on solution best practices to customers.
• Maintain knowledge of RevSpring services and products.

Skills

Customer management

Attention to detail

Work independently

Team collaboration

Technical aptitude

Interpersonal skills

Verbal & written communication

Multi-tasking

Customer service

Education

Bachelor’s degree

Job description

Consumer Markets

Drive action. Create impact.

At RevSpring, we build secure, outcomes-driven solutions that turn insight into action — streamlining engagement, simplifying payments, and driving better results. Join a diverse team focused on innovation, impact, and customer success.

Position: Account Specialist Location: Oaks, PA
Job Id: 1089 # of Openings: 1

Job Title: Account Specialist

Job Summary:

The Account Specialist is responsible for ensuring that the live service needs of customers are met. Account Specialists are implementers, change makers, relationship builders, and customer advocates. They play a key role in the customer’s operational experience at RevSpring.

RevSpring customers need modifications and product additions on a regular basis and the AS both handles and oversees these activities. Account Specialists gather requirements, work with technical teams and perform quality assurance for day-to-day operational needs.

Account Specialists play a key role in customer retention and work closely with their sales team counterparts to ensure a high level of customer satisfaction. They proactively contact customers to maintain strong relationships and monitor solution adoption. They mitigate risk by playing a key role in problem resolution, and act as the customer’s advocate inside RevSpring and across diverse teams.

Essential Functions:

• Establish strong and proactive relationships with customers
• Be the voice of the customer inside RevSpring
• Ensure barriers to customer success are removed
• Gather customer requirements, work with technical teams, and implement customer changes
• Problem solving
• Provide consultation to customers on solution best practices
• Manage support tickets for the customer
• Maintain working knowledge of RevSpring services and products

Success in role looks like:

• Manages strong support relationship and takes pride in delighting customers
• Clear and unambiguous communication for change requests and customer needs to internal teams
• Ability to learn a growing portfolio of RevSpring products
• Outstanding internal partner to cross-functional technical teams

Minimum Requirements:

• Demonstrated competency in customer management
• Attention to detail
• Ability to work independently and in a team environment
• Solid technical aptitude with a desire to learn
• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Ability to organize and multi-task job responsibilities effectively
• Proven commitment to providing excellent customer service

Education: Bachelor’s Degree or equivalent work experience

We offer an innovative work environment, competitive compensation and benefits package, and several locations across the United States. Browse our current career opportunities to see if there’s a fit for you.

“Joining RevSpring has been the best career move I’ve made. The team supports growth, values work-life balance, and trusts you to own projects. I’ve learned more in two years here than I imagined—and still feel excited every Monday.”