Customer Success Advocate

TELUS Digital Philippines; Nevada (IA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

A leading financial technology company is seeking a Customer Support Representative to engage with clients through phone, email, and social media. The ideal candidate will have 1-2 years of customer service experience, strong communication skills, and a passion for financial literacy. Responsibilities include providing multi-channel support and adhering to compliance guidelines in a fast-paced environment. Join our team to help transform the financial services industry and empower investors.

Qualifications

• 1-2 years of interactive customer service experience.
• Experience with data entry tasks.
• Strong resilience and tenacity to overcome challenges.

Responsibilities

• Provide omni-channel customer support via phone, email, and social channels.
• Screen and review pending applications for incoming customers.
• Process compliance documents and adhere to regulations.

Skills

Customer focus

Problem-solving

Technical skills

Strong communication

Education

College degree

Job description

A leading financial technology company is seeking a Customer Support Representative to engage with clients through phone, email, and social media. The ideal candidate will have 1-2 years of customer service experience, strong communication skills, and a passion for financial literacy. Responsibilities include providing multi-channel support and adhering to compliance guidelines in a fast-paced environment. Join our team to help transform the financial services industry and empower investors.