Customer Success Account Manager, Security Identity

CNX Resources; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Concentrix is seeking a Customer Success Account Manager (CSA) - Security Identity to help enterprise customers deploy, secure, and optimize Microsoft identity solutions. You will drive adoption, governance, security, and operational excellence across Entra ID, AD, Hybrid Identity, and Zero Trust environments.

The role requires strong customer-facing consulting skills and expertise in Microsoft identity platforms, working with enterprise stakeholders to ensure secure identity modernization and

Qualifications

• 5+ years in Identity & Access Management.
• Experience managing enterprise Active Directory and Entra ID environments.
• Strong customer-facing consulting, support, or Customer Success background.

Responsibilities

• Lead customer engagements focused on identity and access management.
• Design, implement, and optimize solutions using Entra ID, Active Directory, Entra Connect, Conditional Access, Identity Governance, and PIM.
• Conduct workshops, architecture reviews, security assessments, and migration projects.
• Support Zero Trust initiatives, MFA, passwordless authentication, access reviews, and compliance requirements.
• Troubleshoot complex identity, authentication, federation, and access management issues.
• Partner with Microsoft teams and customer stakeholders to drive successful outcomes.

Skills

Identity & Access Management

Customer-facing consulting

English language

Spanish language

Tools

Microsoft Entra ID

Azure AD

Active Directory

Hybrid Identity

SSO

AD FS

SAML

OAuth

OpenID Connect

Conditional Access

Identity Governance

PIM

RBAC

Identity Protection

Zero Trust

PowerShell

Windows Server

DNS/DHCP

Job description

Location:

ESP Work-at-Home, PRT Work From Home - Direct

Time Type:

Full time

Job Description

Job Title: Customer Success Account (CSA) - Security Identity

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a Customer Success Account Manager (CSA) - Security Identity to help enterprise customers deploy, secure, and optimize Microsoft identity solutions. Acting as a trusted advisor, you will drive adoption, governance, security, and operational excellence across Microsoft Entra ID, Active Directory, Hybrid Identity, and Zero Trust environments.

Key Responsibilities

• Lead customer engagements focused on identity and access management.
• Design, implement, and optimize solutions using Entra ID, Active Directory, Entra Connect, Conditional Access, Identity Governance, and PIM.
• Conduct workshops, architecture reviews, security assessments, and migration projects.
• Support Zero Trust initiatives, MFA, passwordless authentication, access reviews, and compliance requirements.
• Troubleshoot complex identity, authentication, federation, and access management issues.
• Partner with Microsoft teams and customer stakeholders to drive successful outcomes.

Required Skills

• Microsoft Entra ID (Azure AD), Active Directory, Hybrid Identity
• SSO, AD FS, SAML, OAuth, OpenID Connect
• Conditional Access, Identity Protection, PIM, RBAC, Identity Governance
• Zero Trust architecture and Identity Security
• PowerShell, Windows Server, DNS/DHCP, enterprise identity migrations

Required Experience

• 5+ years in Identity & Access Management.
• Experience managing enterprise Active Directory and Entra ID environments.
• Strong customer-facing consulting, support, or Customer Success background.

Languages

• English (mandatory)
• Spanish (mandatory)
• Portuguese (preferred)

Preferred Certifications

• SC-300, SC-100, AZ-104, AZ-305

Ideal Profile

A customer-facing Identity Security expert with strong Microsoft Entra ID and Active Directory experience, capable of leading enterprise identity modernization, security, and Zero Trust initiatives while engaging effectively with both technical and business stakeholders.

Location:

ESP Work-at-Home

Language Requirements:

Time Type:

Full time