Microsoft Identity & Directory Services Engineer

Staples, Inc.; Framingham (MA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Inclusive culture with associate-led B

Flexible PTO (22 days)

Discounts, 401(k), wellness programs

Job summary

Staples, Inc. is seeking a Technical Analyst in Identity and Access Management to design, implement, and support enterprise Entra ID and AD environments. You will manage users, groups, OUs, policy enforcement, and identity lifecycle, aligning with Zero Trust principles.

The role emphasizes automation using PowerShell and Graph API, integration with cloud apps, and governance of privileged access. Strong collaboration across IT and security teams is essential.

Qualifications

• 2+ years of experience administering Microsoft Active Directory Domain Services, Microsoft Entra ID, and hybrid identity solutions.
• Experience managing Active Directory operations including object lifecycle, replication, Group Policy, trusts, and directory services.
• Experience with Conditional Access, MFA, Zero Trust identity controls, identity governance, role-based access controls, access reviews, entitlement management, and lifecycle workflows.
• 3+ years of experience with PowerShell scripting, automation, Microsoft Graph API integrations, and systems integration.
• Experience supporting modern authentication and identity protocols (OAuth, OpenID Connect, SAML, DNS, LDAP/LDAPS, Kerberos, TCP/IP).
• 5+ years of experience supporting enterprise identity, infrastructure, cloud, or directory services environments.
• Bachelor's degree in a related field or equivalent experience.

Responsibilities

• Design, implement, administer, and support Entra ID and Active Directory environments for reliability, security, and scalability.
• Manage users, groups, OUs, service accounts, Group Policy, replication, trusts, and identity lifecycle processes.
• Develop and maintain Conditional Access policies, MFA controls, passwordless authentication, and Zero Trust alignment.
• Lead troubleshooting and root cause analysis for directory, authentication, authorization, and access issues.
• Build and maintain automation using PowerShell, Graph API, and related technologies to improve efficiency and service quality.
• Contribute to AD upgrades, tenant transformations, migrations, governance enhancements, and hybrid identity initiatives.
• Integrate identity services with cloud, SaaS, and enterprise apps using modern authentication protocols and security standards.
• Monitor service health, performance, capacity, metrics, and security posture; drive remediation.
• Administer identity governance capabilities including access reviews, entitlement management, lifecycle workflows, and PAM.

Skills

Microsoft Entra ID

Active Directory

PowerShell scripting

Microsoft Graph API

Zero Trust

Identity governance

Privilege access management

OAuth

OpenID Connect

Education

Bachelor's degree in Computer Science or related field

Equivalent experience

Tools

Microsoft Entra Connect

Entra Cloud Sync

Git

Azure DevOps

Job description

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

The Technical Analyst, Identity and access management is a senior technical contributor responsible for the design, implementation, administration, security, automation, and continuous improvement of enterprise directory and identity management platforms. You will support Microsoft Entra ID, Active Directory, authentication and authorization services, identity governance, and privileged access solutions. In this highly collaborative role, you will help keep directory services secure, resilient, and highly available while advancing modernization, Zero Trust, and operational excellence across the identity ecosystem.

What you'll be doing:

• Design, implement, administer, and support enterprise Microsoft Entra ID and Active Directory environments for reliability, security, and scalability.
• Manage users, groups, organizational units, service accounts, Group Policy, replication, trusts, and identity lifecycle processes.
• Develop and maintain Conditional Access policies, multi-factor authentication controls, passwordless authentication solutions, and identity protection capabilities aligned with Zero Trust principles.
• Lead troubleshooting and root cause analysis for complex directory, authentication, authorization, and access management issues.
• Build and maintain automation using PowerShell, Microsoft Graph API, and related technologies to improve efficiency, consistency, and service quality.
• Contribute to Active Directory upgrades, tenant transformations, migrations, governance enhancements, and hybrid identity initiatives.
• Integrate identity services with cloud, SaaS, and enterprise applications using modern authentication protocols and security standards.
• Monitor service health, performance, capacity, operational metrics, and security posture, driving remediation and continuous improvement.
• Administer identity governance capabilities, including access reviews, entitlement management, lifecycle workflows, role-based access controls, and privileged access management.
• Create technical standards, engineering documentation, operational procedures, and best practices.
• Evaluate emerging identity and security technologies and recommend solutions that strengthen security, operations, and user experience.
• Mentor junior team members, serve as an escalation point, and lead small technical projects or workstreams.

What you bring to the table:

• Strong analytical and problem-solving skills with the ability to diagnose complex technical issues and implement lasting solutions.
• Initiative and accountability for delivering secure, reliable, high-quality technology solutions.
• Ability to prioritize multiple assignments and competing needs in a dynamic environment.
• Strong collaboration and relationship-building skills across technical and business teams.
• Excellent written and verbal communication skills, including the ability to translate technical concepts for varied audiences.
• A continuous learning mindset and interest in identity management, cybersecurity, automation, and cloud technologies.

What's needed - Basic Qualifications:

• 2+ years of experience administering Microsoft Active Directory Domain Services, Microsoft Entra ID, and hybrid identity solutions.
• Experience managing Active Directory operations, including object lifecycle administration, replication, Group Policy, trusts, and directory services.
• Experience with Conditional Access, MFA, Zero Trust identity controls, identity governance, role-based access controls, access reviews, entitlement management, and lifecycle workflows.
• 3+ years of experience with PowerShell scripting, automation, Microsoft Graph API integrations, and systems integration.
• Experience supporting modern authentication and identity protocols, including OAuth, OpenID Connect, SAML, DNS, LDAP/LDAPS, Kerberos, and TCP/IP.
• 5+ years of experience supporting enterprise identity, infrastructure, cloud, or directory services environments.
• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field, or equivalent experience.

What's needed - Preferred Qualifications:

• Experience with Microsoft Entra Connect, Entra Cloud Sync, or hybrid identity synchronization technologies.
• Experience supporting tenant migrations, mergers, acquisitions, or large-scale identity transformation initiatives.
• Experience with Privileged Identity Management, privileged access management, or enterprise PAM platforms such as CyberArk or Delinea.
• Experience supporting identity backup, recovery, disaster recovery, or business continuity solutions.
• Experience with Infrastructure as Code, DevOps practices, Git, Azure DevOps, or related automation frameworks.
• Industry certifications such as Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Azure Administrator Associate, CISSP, Security+, or equivalent.
• Experience using AI-assisted tools for scripting, automation, troubleshooting, or operational efficiency.
• Master's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.