Account Director, Digital Natives Growth

OpenAI; United States; Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model (3 days in office)

Job summary

OpenAI in San Francisco, CA is seeking a Sales Account Manager to drive opportunity development and customer success across a dynamic portfolio. This role blends technical understanding with strategic partnership to deliver value through AI solutions.

You will own revenue targets, manage forecasts, and collaborate with researchers, engineers, and solutions teams to advance deployments, expansions, and renewals.

Responsibilities

• Manage a portfolio of customer accounts and develop account strategies.
• Support accounts from initial engagement to deployment, expansion, and renewal.
• Generate pipeline through discovery, evaluation, and adoption of solutions.
• Partner with solutions and research engineering on complex customer programs and projects.
• Own revenue targets and manage revenue forecasts.
• Analyze key account metrics and report insights to internal and external stakeholders.
• Monitor the industry landscape to inform product roadmap and strategy.

Job description

About the team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

About the role

Our Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. This role is a mixture of technical understanding, vision, partnership, and value-driven strategy. You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll work with researchers, engineers, and solution strategists to help customers evolve their industry with AI. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you'll:

• Manage a portfolio of customer accounts, developing and executing strategies for a comprehensive account plan
• Support your customer accounts from initial engagement to successful deployment, expansion, and through to renewal
• Develop new and existing accounts through pipeline generation, discovery, evaluation, and successful adoption
• Partner with solutions and research engineering to build and execute complex customer programs and projects
• Own a revenue target
• Manage revenue forecasts
• Analyze key account metrics to create reports and provide insights to internal and external stakeholders
• Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and