Account Executive / Customer Success Executive

NineHertz; United States; Hybrid; USD 75,000 - 110,000; Full time

Job summary

NineHertz is seeking a customer-focused Account Executive / Customer Success professional to manage existing customer accounts, drive product adoption, and support customer retention. You will engage with clients across the US and UK time zones, monitor health and usage, coordinate renewals, and collaborate with internal teams to resolve issues and improve platform adoption.

Candidates typically have 4–5+ years in SaaS customer success or account management and strong communication and

Qualifications

• 4-5+ years of experience in Customer Success or Account Management.
• Strong communication and relationship-building skills.
• Experience handling multiple accounts concurrently.
• Familiarity with Salesforce or HubSpot CRM.
• Excellent organizational skills and proactive attitude.
• Willingness to work shifts for US/UK time zones.

Responsibilities

• Manage customer relationships and ensure ongoing engagement across accounts.
• Support onboarding, product adoption, and platform enablement.
• Monitor health, usage, and engagement to spot risks and opportunities.
• Coordinate follow-ups, renewals, and retention initiatives.
• Track goals, maintain CRM records, and prepare reports.
• Address concerns and coordinate with internal teams for timely resolutions.
• Identify opportunities to improve customer experience and platform adoption.

Skills

Customer Success

Account Management

CRM tools

Multi-account management

Problem solving

Shift work readiness

Tools

Salesforce

HubSpot

Job description

Experience: 4-5+ years

Role Type: Full-time

About the Role

A customer-focused Account Executive / Customer Success professional to manage existing customer accounts, drive product adoption, maintain strong customer relationships, and support customer retention.

Key Responsibilities

• Manage customer relationships and ensure consistent engagement across assigned accounts.
• Support customer onboarding, product adoption, and platform enablement.
• Monitor customer health, usage, and engagement to identify risks and improvement opportunities.
• Coordinate customer follow-ups, renewal activities, and retention initiatives.
• Track customer goals, maintain CRM records, and prepare periodic account reports.
• Address customer concerns and coordinate with internal teams for timely resolution.
• Identify opportunities to improve customer experience and platform adoption.

Required Skills

• 4-5+ years of experience in Customer Success, Account Management, or Client Servicing, preferably in a SaaS or technology environment.
• Strong communication, relationship management, and problem-solving skills.
• Experience managing multiple customer accounts simultaneously.
• Familiarity with CRM tools such as Salesforce or HubSpot.
• Strong organizational skills and a proactive, customer-first approach.
• Willingness to work in shifts aligned with international customers, particularly the US and UK