Customer Specialist

The Kendall Group; Wyoming (MI); Sur place; USD 50 000 - 70 000; Plein temps

Résumé du poste

The Kendall Group, a leading industrial supplier, is seeking a Customer Specialist to grow the Merlo Energy business. You will cultivate relationships with distributors, engineers, and end users; promote products; and collaborate with internal teams to hit sales targets.

Strong communication, market insight, and planning are essential for success. ROLE involves generating profitable orders, developing territory strategies, conducting field visits, and continuously improving product knowledge

Qualifications

• 3 years of sales experience.
• MS Office proficiency (Excel).
• High school diploma or equivalent; degree preferred.

Responsabilités

• Generate profitable orders and meet or exceed annual sales targets.
• Create and implement sales strategies for developing your assigned territory.
• Establish trust between Merlo Energy, manufacturers, and customers.
• Plan, organize, and execute field activities such as customer visits and surveys.
• Monitor quotations and follow up to maximize sales.
• Identify and convert sales opportunities into orders.

Connaissances

Service Excellence

Results & Action Oriented

Accountability & Responsibility

Understanding Others & Listening

Teamwork & Collaboration

Priority Setting

Problem Solving

Formation

High School Diploma or equivalent

Bachelor’s degree in engineering or business (preferred)

Outils

MS Office (Excel)

Mechanical aptitude

Description du poste

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Sales Manager, the Customer Specialist is a key member of the Merlo Sales team. The person in this role is responsible for establishing and nurturing relationships with distributors, engineers, and end users. This role involves promoting products or services, understanding client needs, and collaborating with internal teams to meet sales targets. Effective communication, market analysis, and strategic planning are crucial to drive business growth and ensure customer satisfaction.Exciting work you will do:The essential duties and responsibilities of the Customer Specialist position will consist of, but are not limited to, the following:Generate profitable orders and meet or exceed annual sales targetsCreate and implement sales strategies for developing your assigned territoryEstablish trust and confidence between Merlo Energy, manufacturers, and customersPlan, organize, and execute field activities such as customer visits and walk-about surveys to achieve maximum productivityMonitor all quotations and ensure professional follow-up to maximize salesAnalyze unconverted quotations, understand reasons for loss, and recommend improvementsRegularly review field activities and implement improvements to drive productivity and efficiencySearch for new prospects to expand the customer base and identify new sales opportunitiesDevelop a full understanding of your customer base and stay aware of market activities and competitorsIdentify and convert sales opportunities into ordersContinually upgrade product knowledge and selling techniques through training and self-studyApply product knowledge by making technical proposals and demonstrating benefits to customersPerform other duties as assignedCompetencies you possess:Service ExcellenceResults & ; Action OrientedAccountability & ; ResponsibilityUnderstanding Others & ; ListeningTeamwork & ; CollaborationPriority SettingProblem SolvingTime ManagementWhat you’ll need:Experience: 3 years of sales experienceEducation: High School Diploma or equivalentAnalytics/Computer Skills: Proficiency with MS Office (especially Excel); mechanical aptitude; technical knowledge of institutional systems and applicationsOrganization Skills: Highly organized; detail-orientedCross-functional Skills: Ability to work well cross-functionally; excellent customer service; strong presentation skillsCommunication Skills: Excellent verbal and written communication; strong negotiating and sales planning skillsPhysical, Mental & ; Visual Skills: Frequent sitting, driving, and vehicle entry/exit; ability to see, sit, stand, walk, talk, and hear; ability to stand for 8 hours; ability to climb stairs and step ladders, bend, stoop, crouch, and kneelPhysical Environment: Normal office environment with exposure to warehouse, fabrication settings, and moving equipmentTravel: Willing to travel up to 25% with minimal overnightDriver’s License: Must possess and maintain a valid driver’s licenseQualifications we prefer but don’t require:Bachelor’s degree in engineering or businessThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.