Customer Service Specialist - Merlo Energy

The Kendall Group, Inc.; Wyoming (MI); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

The Kendall Group, Inc. is seeking a Customer Service Specialist to join the Sales team in a fast-paced environment. You will process orders, manage delivery expectations, and resolve issues with customers, suppliers, and outside sales reps. This entry-level role emphasizes accuracy, communication, and relationship building.

Roles involve entering orders in Eclipse and Salesforce, supporting quotes, and maintaining product availability while upholding Kendall’s service standards.

Qualifications

• Associate’s degree or equivalent work experience.
• Experience using Microsoft Office.
• Strong communication and problem-solving skills.
• Ability to multi-task in a fast-paced environment.

Responsabilités

• Process telephone orders, respond to calls, faxes, and emails from customers.
• Maintain and grow customer sales and gross profits.
• Enter orders into Eclipse and Salesforce systems and document transactions.
• Follow up on quotes and provide feedback to outside sales reps.
• Resolve customer issues and ensure long-term service quality.
• Support delivery expectations and product availability to customers.

Connaissances

Customer service

Communication

Problem solving

Teamwork

Organization

Formation

Associate’s degree or equivalent

Outils

Salesforce

Microsoft Office

Eclipse

Description du poste

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Location Manager, the Customer Service Specialist is a key member of the Sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations, and dispute resolution.Exciting work you will do:The essential duties and responsibilities of the Customer Service Specialist position will consist of, but are not limited to, the following:Process telephone orders, respond to incoming calls, faxes, and email messages from internal and external customers in a prompt mannerMaintain and grow customer sales and gross profits to meet company growth objectivesEnter orders into Eclipse and Salesforce business systems and document all transactions in accordance with company quality system and proceduresReach out to customers to follow up on quotes and provide feedback to outside sales representativesUse company and vendor resources to provide excellent customer serviceInitiate workable solutions for customer issues and ensure effective and long-term resolutionExpedite orders when necessaryMaintain quality service by adhering to Kendall Group policies, procedures, and standardsPerform other duties as assignedCompetencies you possess:Service ExcellenceResults, Action OrientedAccountability and ResponsibilityUnderstanding Others, ListeningProblem SolvingTeamwork and collaborationPriority SettingWhat you’ll need:Work Experience: Entry levelEducation: Associate’s degree or equivalent work experienceAnalytics/Computer Skills: Experience working with Microsoft OfficeOrganization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities; ability to work in a fast-paced, continuously evolving environmentCross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer serviceCommunication Skills: Strong interpersonal communication, problem-solving, organizational, and written/verbal communication skills; strong telephone aptitude; ability to interface with customers, suppliers, and outside sales representativesPhysical, Mental and Visual Skills: Ability to see, talk, and hear; ability to sit for 8 hours a dayPhysical Environment: Normal office environmentQualifications we prefer but don’t require:Work Experience: Previous inside sales experience, preferably with a related product line or with end users in an industrial or technical environment; understanding of level, pressure, flow, and temperature devices; experience interfacing with or supporting a direct sales forceEducation: Technical degree or bachelor’s degreeAnalytics/Computer Skills: Salesforce, Microsoft Dynamics, or Epicor/Solar EclipseThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.