Customer Specialist

The Kendall Group, Inc.; Grand Rapids (MI); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

The Kendall Group, Inc. is seeking a Customer Specialist to join the Merlo Sales team in the Grand Rapids area.

You will establish and nurture relationships with distributors, engineers, and end users, promote products, understand client needs, and collaborate with internal teams to reach sales targets. Reporting to the Sales Manager, you will drive growth through field activities, strategic planning, and effective communication.

Competenze

• 3 years of sales experience required.
• High School Diploma or equivalent required.
• Strong MS Office and Excel proficiency, mechanical aptitude, and knowledge of institutional systems.

Mansioni

• Generate profitable orders and meet or exceed annual sales targets.
• Create and implement sales strategies for developing your assigned territory.
• Establish trust between Kendall energy products and customers.
• Plan and execute field activities such as customer visits to maximize productivity.
• Monitor quotations and follow up to maximize sales.

Conoscenze

Sales experience

Customer service

Negotiation

Presentation skills

Formazione

High School Diploma

Strumenti

MS Office (Excel)

Mechanical aptitude

Institutional systems knowledge

Descrizione del lavoro

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.

Role Summary

Reporting to the Sales Manager, the Customer Specialist is a key member of the Merlo Sales team. The person in this role is responsible for establishing and nurturing relationships with distributors, engineers, and end users. This role involves promoting products or services, understanding client needs, and collaborating with internal teams to meet sales targets. Effective communication, market analysis, and strategic planning are crucial to drive business growth and ensure customer satisfaction.

Exciting work you will do

• Generate profitable orders and meet or exceed annual sales targets
• Create and implement sales strategies for developing your assigned territory
• Establish trust and confidence between Merlo Energy, manufacturers, and customers
• Plan, organize, and execute field activities such as customer visits and walk-about surveys to achieve maximum productivity
• Monitor all quotations and ensure professional follow-up to maximize sales
• Analyze unconverted quotations, understand reasons for loss, and recommend improvements
• Regularly review field activities and implement improvements to drive productivity and efficiency
• Search for new prospects to expand the customer base and identify new sales opportunities
• Develop a full understanding of your customer base and stay aware of market activities and competitors
• Identify and convert sales opportunities into orders
• Continually upgrade product knowledge and selling techniques through training and self-study
• Apply product knowledge by making technical proposals and demonstrating benefits to customers
• Perform other duties as assigned

Competencies you possess

Service Excellence Results & ; Action Oriented Accountability & ; Responsibility Understanding Others & ; Listening Teamwork & ; Collaboration Priority Setting Problem Solving Time Management

What you’ll need

• Experience: 3 years of sales experience
• Education: High School Diploma or equivalent
• Analytics/Computer Skills: Proficiency with MS Office (especially Excel); mechanical aptitude; technical knowledge of institutional systems and applications
• Organization Skills: Highly organized; detail-oriented
• Cross-functional Skills: Ability to work well cross-functionally; excellent customer service; strong presentation skills
• Communication Skills: Excellent verbal and written communication; strong negotiating and sales planning skills
• Physical, Mental & ; Visual Skills: Frequent sitting, driving, and vehicle entry/exit; ability to see, sit, stand, walk, talk, and hear; ability to stand for 8 hours; ability to climb stairs and step ladders, bend, stoop, crouch, and kneel
• Physical Environment: Normal office environment with exposure to warehouse, fabrication settings, and moving equipment
• Travel: Willing to travel up to 25% with minimal overnight
• Driver’s License: Must possess and maintain a valid driver’s license

Qualifications we prefer but don’t require

Bachelor’s degree in engineering or business

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Learn more about our company, benefits, and culture here.

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you’ll have opportunities to learn and grow while being coached and mentored along the way. We’re that company where people stay! We’re proud to say that more than 60% of our associates have more than five years of tenure, and more than 40% have greater than ten years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you’ll work alongside incredible people who care about your success.