Customer Specialist

Russell Tobin; Stevens Point (WI); On-site; USD 40,000 - 43,200; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Life & disability insurance

Employee assistance program

Legal support

Employee discounts

Job summary

Russell Tobin is seeking a Customer Care Specialist – Banking Support for a fully onsite role in Stevens Point, Wisconsin. The role involves assisting customers with account-related inquiries, troubleshooting issues, and escalating complex concerns to senior representatives as needed.

Ideal candidates have 1–2 years of customer service experience, experience with account access support and escalation, and solid communication and problem-solving skills.

Qualifications

• 1–2 years of customer service or call handling experience.
• Experience with account access support and escalation is preferred.
• Financial services or banking experience is a plus.
• Strong communication and problem-solving skills.
• Ability to work in a structured, high-volume environment.
• Fully onsite in Stevens Point, WI.

Responsibilities

• Handle inbound customer calls related to banking system conversion and account transitions.
• Assist customers with account access, login support and general troubleshooting.
• Identify, diagnose and document customer issues accurately.
• Escalate complex concerns to senior support representatives when appropriate.
• Maintain professionalism and deliver excellent customer service during interactions.
• Navigate multiple systems and tools while documenting customer information.
• Follow established procedures, compliance standards and service expectations.

Skills

Customer service

Call handling

Communication skills

Problem-solving

Structured work

Job description

Job title: Customer Care Specialist – Banking Support

Locations: Fully onsite in Stevens Point, Wisconsin 54481

Pay Rate: $20/hr on W2.

Job Overview

We are seeking Customer Care Specialists. In this role, candidates will provide high-quality customer service by assisting customers with account-related inquiries, troubleshooting basic issues, and escalating more complex concerns to senior representatives when necessary.

This is a fast-paced, customer-facing opportunity ideal for candidates with previous call center or customer support experience and an interest in the financial services industry.

Key Responsibilities

• Handle inbound customer calls related to banking system conversion and account transition activities
• Assist customers with account access, login support and general troubleshooting
• Identify, diagnose and document customer issues accurately
• Escalate complex concerns to senior support representatives when appropriate
• Maintain professionalism and deliver excellent customer service during all interactions
• Navigate multiple systems and tools efficiently while documenting customer information
• Follow established procedures, compliance standards and service expectations

Qualifications

• 1–2 years of customer service or call handling experience required
• Previous experience with account access support, issue resolution and escalation management preferred
• Financial services or banking experience is a plus
• Strong communication and problem-solving skills
• Ability to work in a structured, high-volume environment
• Comfortable working fully onsite and flexible scheduling within operating hours

Benefits

PrideGlobal and its affiliates offer eligible employee's comprehensive healthcare coverage (medical, dental and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state or local law.

PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.