Customer Solutions & Support Representative - Veterinary

ALLYDVM INC.; North Carolina; Híbrido; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Descripción de la vacante

Cencora is seeking a customer service oriented professional to support AmerisourceBergen operations in the US. The role emphasizes queue management, issue resolution, and accurate data entry to ensure service levels are met.

The candidate will work in a collaborative environment with internal teams and external customers, applying documented procedures and policies. Required at least 2 years in customer service or related fields, with a HS diploma; certifications in IT service management or

Formación

• 2+ years of experience in customer service or related support field.
• Certification in customer service, IT service management, or healthcare administration preferred.

Responsabilidades

• Maintains a personal work queue by prioritizing inquiries, cases, transactions, or service requests to meet targets.
• Resolves routine and selected non-routine issues by applying policies, articles, and workflows.
• Reviews information to validate completeness, identify discrepancies, and route issues with notes.
• Communicates with customers and internal partners to obtain missing information and provide updates.
• Records actions and outcomes in designated systems to support audit readiness and reporting.
• Uses reports and data to identify recurring errors and implement minor process improvements.

Conocimientos

Customer service

Help desk support

Order management

Educación

High School Diploma/GED

Descripción del empleo

Job Details

This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business. Summary of Role: Shift Details: 8am-5pm MST This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Responsibilities

• Maintains a personal work queue by prioritizing customer inquiries, cases, transactions, or service requests to meet service-level and quality targets.
• Resolves routine and selected non-routine customer issues by applying established policies, procedures, knowledge articles, and system workflows.
• Reviews customer, order, account, or case information to validate completeness, identify discrepancies, and correct or route issues with clear supporting notes.
• Communicates with customers and internal partners to obtain missing information, provide status updates, confirm next steps, and complete accurate handoffs.
• Records case actions, outcomes, and required documentation in designated systems to support audit readiness, service continuity, and reporting accuracy.
• Uses standard reports, checklists, and data points to identify recurring errors or service gaps and implements minor process or template improvements within approved guidelines.
• Escalates atypical, high-risk, or complex issues with a clear summary of the problem, actions taken, and recommended next steps.

Education

High School Diploma/GED or equivalent experience required.

Skills and Knowledge

2+ years of experience in customer service, customer support, contact center operations, help desk support, order or case management, or a related operational support field required. Certification in customer service, IT service management, contact center operations, or healthcare administration preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

• medical, dental, and vision care
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

Full time. Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies

Affiliated Companies: ALLYDVM INC. Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.