Call Center Customer Support Specialist

Backyard Products, LLC; Monroe (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K

Paid time off

Paid holidays

Employee discounts

Professional development assistance

Job summary

Backyard Products, LLC is seeking a Customer Service & Order Entry Specialist to join our Call Center Team at our Monroe, MI location. This full-time role handles inquiries, orders, and product information with a focus on accuracy and timely resolution.

You will maintain data integrity, coordinate with vendors and customers, and support multiple brands while upholding exceptional communication and service standards.

Qualifications

• High School Diploma or GED.
• 1–3 years of call center experience preferred.
• Proficiency in MS Office (Word, Excel, Outlook).
• ERP system experience (Sage).
• Excellent attendance.

Responsibilities

• Serve as liaison providing product/services information and resolve customer issues with accuracy.
• Enter, edit, and delete data and orders with minimal errors.
• Enter call notes into Customer Service Software for each consumer.
• Maintain relations with vendors and customers; coordinate order processing.
• Research and resolve data entry issues effectively.
• Work across brands, maintaining separation between accounts, vendors, and customers.
• Contribute to team effort and improvements; support other departments as needed.
• Maintain phone, email etiquette, and documentation standards.

Skills

Customer service

Data entry

MS Office (Word, Excel, Outlook)

ERP Sage

Education

High School Diploma or GED

Tools

Sage ERP

Job description

Position:Customer Service & Order Entry Specialist

Location: 1000 Ternes Drive

Job Id:879

# of Openings:2

With more than 4 million shed and playsets sold since 1975, and with over 30 Branches across the United States we make America’s backyard a destination they love, and we truly love what we do! When you work at Backyard Products, you are surrounded by the industry’s brightest and most creative individuals. Our collaborative environment ensures extraordinary results both inhouse and in our customers’ backyards.

We are looking for a dynamic Customer Service Representative/Order Entry Specialist to join our Call Center Team at our Manufacturing Operations Headquarters located in Monroe, MI. This is a full-time, direct-hire opportunity with competitive compensation and benefits, including medical, dental, vision, 401K, paid time off, Paid Holidays, employee discounts and professional development assistance. Corporate hours of operation are Monday through Friday 8 AM to 6 PM. Schedule will vary and subject to change based on business needs.

As our Customer Service Representative/Order Entry Specialist, you will serve as a liaison providing product/services information and resolving any emerging issues that our customers’ accounts might face with accuracy and efficiency. This position plays an important role in fielding and resolving calls on inquiries such as pricing and product assembly.

Key Responsibilities

• Maintain high levels of customer service skills, an advocate of both the customer and the company
• Enter, edit, and/or delete data and orders, working effectively and efficiently with minimal errors
• Enter call notes on each consumer into Customer Service Software
• Maintaining strong relations with vendors and consumers alike; working closely with vendors regarding order processing/ Order Assistance.
• Ensure the ability to research and resolve data entry issues effectively and efficiently
• Maintain the ability to work across brands, ensuring familiarity and separation between various accounts, vendors, and customers
• Contribute team effort, participate and engage in the team environment and various activities, working together as a support group and offering suggestions for a continuously improved team
• Employees should continue to follow acceptable levels of phone skills, listening skills, and e-mail etiquette, practicing exceptional written and verbal communication skills with consumers, vendors, and coworkers alike
• Regular use, and functionality, of various office programs, email programs, web browsing, department-based software
• Assist other departments as the need arises, working cohesively for the benefit of the company.
• Assist in Vendor Sales with Onsite Display models.

Required Education and Experience

• High School Diploma or GED
• 1-3 years of experience in a call center environment. Candidates with extensive customer service experience and or Order Entry combined with phone experience will also be considered.
• Computer literacy in MS Office (Word, Excel, & Outlook)
• ERP system experience (currently utilizing Sage)
• Excellent Attendance

Habits That Drive Success

• Customers First
• Total Quality Management
• Manage the Numbers
• People Make It Happen