Customer Solutions Specialist: Resolve, Train & Improve

Associated Property Counselors; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Fertility Benefits

Professional Development Fund

Relocation Benefits

Paid Parental Leave

Paid Time Off

Sick and Bereavement Leave

Volunteering Days

Employee Referral Program

Monthly Commuter Stipend

Job summary

Associated Property Counselors is seeking a Customer Solutions Specialist to handle customer inquiries across email, chat, video, phone, and social channels while maintaining product knowledge and customer feedback. You will work with teams to identify solutions and improvements, train new hires, and uphold confidentiality.

The role requires strong communication, time management, and a proactive attitude, with a focus on customer satisfaction and brand representation.

Qualifications

• Experience in customer service roles is preferred.
• Ability to respond under pressure with good judgment and problem solving.
• Second language ability may be advantageous.

Responsibilities

• Promptly respond to customer queries via email, live chat, video, phone, and social media channels.
• Escalate serious complaints or issues when not able to resolve them.
• Collaborate with colleagues or managers to identify best solutions for customers.
• Identify recurring problems and suggest improvements to management.
• Maintain a polite, helpful, and professional demeanor at all times.
• Share customer feedback with colleagues to improve products and services.
• Learn new products and services as they are introduced.
• Attend workshops and meetings as required.
• Provide training to new customer service agents.
• Respect client confidentiality at all times.

Skills

Customer service

Time management

Communication

Team collaboration

Education

High school diploma or GED

Bachelor’s degree (advantageous)

Tools

Zendesk

Salesforce (Sales Cloud)

Job description

Associated Property Counselors is seeking a Customer Solutions Specialist to handle customer inquiries across email, chat, video, phone, and social channels while maintaining product knowledge and customer feedback. You will work with teams to identify solutions and improvements, train new hires, and uphold confidentiality.

The role requires strong communication, time management, and a proactive attitude, with a focus on customer satisfaction and brand representation.