FranklinCovey Remote Content Production Specialist

Work Based At Home; California (MO); Remote; USD 50,000 - 60,000; Full time

Job summary

FranklinCovey is seeking a Content Production Specialist to enhance its content launch processes. This remote role involves coordination across teams to ensure high-quality course materials for their diverse learners. Ideal candidates are organized, have at least 2 years of production experience, and are adept at managing multiple projects simultaneously.

Qualifications

• 2+ years in a production or operation support role.
• 1+ years in a client-facing support role.

Responsibilities

• Manage file quality during content production.
• Lead communication on product questions and create reports.
• Own project plans for maintenance to launched course materials.

Skills

Organizational Skills

Communication Skills

Problem-Solving

Project Management

Tools

Asana

Job description

FranklinCovey Remote Content Production Specialist

July 22, 2024

United States

“We enable greatness in people and organizations everywhere.”

FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100,Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

Job Title: Content Production Specialist

Status: Full-Time

Reports to: Director, Content Operations

Location: Remote - Anywhere in the contiguous US

Job Summary

As our Content Production Specialist, you will support - and find ways to improve - our content launch and maintenance processes. FranklinCovey is one of the world’s largest and most trusted leadership companies, with millions of learners and countless award-winning courses. Every year we launch two new courses and dozens of new micro courses and microlearning experiences – we need someone smart, driven and detail oriented to ensure launches go off without a hitch so our millions of learners can easily access our content in all modalities Your pre-launch file management requires coordination between and collaboration with multiple teams including Content, Visual Design, Platform, Localization, Sales and Operations to ensure accuracy and on-time delivery of our complex, multi-million dollar courses.

Essential Job Functions

• Works with various teams during content production to ensure the file quality meets FranklinCovey world-class standards. We need course materials to be error free and need your leadership to get there!
• Manage the movement of files through multiple work streams to ensure that files go to the right people at the right times, maintain correct versioning, and meet final delivery standards. This is where you can bring your systems thinking and continually evolve our process for improvements.
• As the project leader, owns and manages via a project plan maintenance/fixes to course materials that have already launched.
• Take a proactive approach to quarterly content maintenance. You will lead communication to our internal teams on product questions, pull data and create reports on issues with existing courses to strategize with content leaders on what updates need to happen.

Who We’re Looking For

We need someone who not only triple-checks their work (and others’) but also is a systems thinker who can strategize with cross-functional stakeholders and improve our delivery processes.

You’ll have immediate impact. FranklinCovey is an established (and profitable!) publicly traded company with an appetite for fast improvement. Our product group is relatively small compared to our learner and client scale, so you’ll be able to move quickly to reshape our strategy and provide great products.

Basic Qualifications

• 2+ years of experience in a production or operation support role.
• 1+ years of experience in a client-facing support role with direct interaction.

Preferred Skills & Experience

• Obsessively organized.
• Clear communication and collaboration skills.
• Ability to interpret, assess, and resolve issues.
• Ability to manage multiple time-sensitive projects.
• Knows how to use tools such as Asana, and introduce new tools, to manage the work required to get to the end result.
• Innovative—provides unique solutions to problems both big and small.
• Ability to work with stakeholders and external teams to influence better process.

For location-specific compensation - Depending on location, status could be exempt or non-exempt. The amounts reflected below are indicative of anticipated annual totals.

California - Anticipated compensation for this position is $50-60k. Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and and alignment with market data.