Customer Solutions Specialist — Industrial Gas & Support

Linde plc; Cahokia (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

Paid holidays

Vacation

Employee discount program

Educational growth

Job summary

Linde Gas & Equipment Inc. is seeking a customer service representative to maintain relations with regional customers and support the sales team with orders and quotes. The role involves handling calls, processing orders, and resolving issues while ensuring accuracy and timely delivery.

Candidates should have 2–4 years in customer service, strong communication skills, and knowledge of gas products. The position requires independent work, flexibility in hours, and proficiency with MS Office and

Qualifications

• High school diploma required; college preferred.
• 2–4 years of customer service or in-store sales experience.
• Industry knowledge of hardgoods, welding supplies, industrial/specialty/medical gas required.
• Hands-on experience in Specialty Gas/Hydrocarbon industries required.
• Strong computer skills, including Microsoft applications and Lotus Notes.
• Excellent verbal and written communication skills.
• Ability to work independently, be self-motivated and flexible with hours.

Responsibilities

• Maintain relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues.
• Process sales orders and changes, confirm shipment/delivery dates, and handle cancellations.
• Provide specialty gas/supplies sales and support to customers, Customer Solutions Specialists, and the outside sales team.
• Use business software systems to retrieve customer information, verify inventory levels, and process orders.
• Verify customer credit status and complete paperwork for issuing credits or debits.
• Provide quotes and assistance to sales force and management within set parameters.
• Suggest additional or alternative products and services to meet customer needs, following pricing guidelines.
• Build and maintain effective working relationships with all internal Lindecustomers, meeting call center performance metrics.

Skills

Customer service

Communication

Independent worker

Flexible hours

Education

High school diploma

Tools

Microsoft Office

Lotus Notes

Job description

Linde Gas & Equipment Inc. is seeking a customer service representative to maintain relations with regional customers and support the sales team with orders and quotes. The role involves handling calls, processing orders, and resolving issues while ensuring accuracy and timely delivery.

Candidates should have 2–4 years in customer service, strong communication skills, and knowledge of gas products. The position requires independent work, flexibility in hours, and proficiency with MS Office and