Customer Solutions Specialist - IGS

IGS Energy; Kentucky; On-site; USD 35,000 - 53,000; Full time

Benefits offered by this job

Healthcare coverage

Mental wellbeing support

Family planning support

401(k) plan

Paid time off

Job summary

IGS Energy is seeking a Customer Solutions Specialist to serve as a brand champion in the Solutions Center, building connections through our sustainability journey and educating customers on products to ensure exceptional experiences. Flexibility is required for Monday–Friday 11:00am–8:00pm with rotating Saturdays 9:00am–3:00pm.

Responsibilities include delivering outstanding service, educating customers on residential energy products, and pursuing up-sell opportunities while maintaining

Qualifications

• High school diploma or equivalent.
• 2 years’ experience in a customer facing environment preferred.
• Authorized to work in the US on a full-time basis.

Responsibilities

• Deliver exceptional customer experiences by proactively building rapport.
• Speak to IGS sustainability initiatives and the value of green energy.
• Educate on residential commodity and warranty markets and related products.
• Identify opportunities to upsell and cross-sell across lines of business.
• Meet customer experience, retention and sales standards with customized solutions.
• Navigate systems to resolve customer inquiries accurately and timely.
• Assist with setting up new service, processing payments, and payment plans.
• Provide follow-up on inquiries to ensure satisfaction.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer experience

Objection handling

Multitasking

Windows/MS Office

Internet Explorer

Education

High school diploma or equivalent

Job description

Job Summary

As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connections through IGS energy’s sustainability journey, educating on our products, and providing exceptional customer experiences with each customer interaction. We’re asking that you must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 9:00am to 3:00pm.

Job Summary

As a Customer Solutions Specialist in the Solutions Center, you are our IGS energy brand champions! You will be building customer connections through IGS energy’s sustainability journey, educating on our products, and providing exceptional customer experiences with each customer interaction. We’re asking that you must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 9:00am to 3:00pm.

Primary Responsibilities

• Deliver exceptional customer experiences by proactively building rapport that is driven by both the business and personal needs of our customers.


• Must be comfortable speaking to IGS sustainability initiatives and the value of green energy.


• Ability to effectively educate on all IGS residential commodity and warranty markets along with associated products and services while using that information to drive sales and retention.


• Conducts proactive consultative analysis to identify and act upon opportunities to support our various lines of business through up-sell and cross-sell conversations.


• Achieves all customer experience, retention and sales standards set for the department by offering customized solutions and product education to customers while following established departmental goals, policies and procedures.


• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries.


• Assisting customers with setting up new service, processing payments and arranging payment plans while handling sensitive customer information.


• Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations.


• Complete additional duties and responsibilities as assigned.

Required Skills

• Possess strong interpersonal, verbal, and written communication skills and be results oriented.


• Excellent customer experience and conversational skills.


• Possess ability to identify and overcome customer objections.


• Ability to multitask effectively and adhere to a weekly set schedule.


• Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment.


• Basic knowledge of Windows, MS Office Suite, and Internet Explorer.

Minimum Education and Experience

• High school diploma or equivalent.


• 2 years’ experience in a customer facing environment preferred.

Work Authorization

Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range

$35,060.00 - $52,590.00

This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance, as well as team or individual incentives.

How We Support Your Wellbeing

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.


• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.


• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.


• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.


• Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [e-mail].