Residential Solar Operations Specialist

IGS Energy; Northern (KY); Hybrid; USD 46,000 - 73,000; Full time

Benefits offered by this job

Healthcare coverage

Mental wellbeing programs

Family planning support

401(k) match

Paid time off

Job summary

IGS Energy is seeking a Residential Solar Operations Specialist to support billing, customer inquiries, data analysis, and reporting. You will work with the Residential Solar team and EPCs to ensure smooth operations and scalable growth.

Responsibilities include collaboration with billing, IT, finance, and marketing, plus developing guides and ensuring accuracy in daily tasks. A strong customer-service mindset and attention to detail are essential.

Qualifications

• 1-3 years in customer service; energy experience a plus.
• Proficient with MS Office applications (Outlook, PPT, Word, Visio, SharePoint).
• Bilingual Spanish preferred; strong documentation and organization.

Responsibilities

• Operate within IGS's tech platform and manage documents and contracts.
• Collaborate with billing, IT, finance, legal, and marketing to run operations.
• Support customer service teams to resolve escalated issues.
• Lead process improvement and market research projects for Residential Solar.
• Create guides and job aids; cross-train teammates for daily tasks.
• Audit completed work, correct errors, and report status to management.
• Help grow IGS Solar into a world-class company.

Skills

Drive for results

Continuous improvement

Customer-focused

Organizational skills

Analytical skills

Adaptable

IT platforms

Attention to detail

Self-motivated

Team collaboration

Education

1-3 years customer service experience

Energy industry experience a plus

MS Office skills (Outlook, PowerPoint, Word, Visio, SharePoint)

Tools

Microsoft Excel

PowerPoint

Word

Visio

SharePoint

Job description

Job Summary

As a Residential Solar Operations Specialist, you are a member of one of IGS's fast-paced emerging businesses. A Residential Solar Operations Specialist is responsible for a variety of operations related tasks such as customer billing, customer support via phone, email and an IGS in-house ticketing system, data analysis, reporting, facilitating operational issues with internal Residential Solar team and EPCs, and supporting the value proposition for customers. This role directly contributes to IGS's goal of scaling our Residential Solar business quickly and efficiently.

Primary Responsibilities

• Responsible for working within IGS's proprietary technology platform, document and contract management, and collaborating with IGS's Sales and Installation partners to ensure a smoothly operating business.
• Actively partner with IGS's shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business's strategic objectives.
• Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquires.
• Completes projects for Residential Solar related to process improvements, market research and consumer compliance.
• Develops and leverages user guides and job aids to carry out daily tasks and cross train other team members.
• Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management.
• Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company.
• Other responsibilities and projects as assigned.

Required Skills

• Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement
• Great attitude and positive outlook in dealing with any customer
• Basic Microsoft Excel, PowerPoint, Word skills
• Ability to learn new technology platforms (partner portals, reporting portals, etc.)
• Ability to adapt, evolve and thrive in an ever-changing environment
• Ability to learn a variety of IT applications and learn our business’s processes
• Exceptional organizational skills and document management skills with an acute attention to detail
• Positive attitude, self-motivated, strong analytical skills, results oriented, driven

Minimum Education and Experience

• 1-3 years previous customer service experiences
• Energy experience a plus
• Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
• Bilingual (Spanish) is preferred

Work Authorization

Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range

$45,870.00 - $73,390.00 *This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.

How We Support Your Wellbeing

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [e-mail].

Hiring Locations

At this time, IGS Energy is hiring people in all U.S. states EXCEPT the following states: Alaska, California, District of Columbia, Hawaii, North Dakota, and Wyoming. If you live in a state where we are not hiring, but you are imminently moving to a state where we are, please apply. You will receive instructions once your application is submitted.