Customer Solutions Specialist: CRM & Chat Support Expert

Husqvarna Construction Products North America, Inc.; Olathe (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Husqvarna Construction in Olathe, KS seeks a Subject Matter Expert to lead customer solutions in our Customer Solutions Department. You will support frontline reps, manage urgent requests, and drive improvements across the team.

Expect collaboration, accurate order handling, and proactive customer engagement. The role emphasizes product knowledge, CRM usage, and delivering high-quality service through email, chat, and calls.

Qualifications

• Excellent English verbal and written communication skills.
• Experience with CRM and case management is preferred.
• Ability to read product information and navigate websites.

Responsibilities

• Own end-to-end processing of orders and invoices with accuracy.
• Provide accurate product guidance and resolve customer inquiries via email and chat.
• Support CRM data quality and maintain detailed case records.
• Collaborate with internal teams to resolve mis-shipments and back-order issues.
• Lead real-time chat-based customer solutions and ensure high-quality service.

Skills

CRM system

Phone systems

Excel

Product knowledge

Communication

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

ERP software

Job description

Husqvarna Construction in Olathe, KS seeks a Subject Matter Expert to lead customer solutions in our Customer Solutions Department. You will support frontline reps, manage urgent requests, and drive improvements across the team.

Expect collaboration, accurate order handling, and proactive customer engagement. The role emphasizes product knowledge, CRM usage, and delivering high-quality service through email, chat, and calls.