Customer Solutions Lead — Team Coaching & Ops Excellence

Husqvarna Group; Olathe (KS); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with matching

Employee purchase discount

Education assistance

Paid parental leave

Paid holidays

Paid vacation and sick time

Job summary

Husqvarna Group in Olathe, KS is seeking a Customer Solutions Supervisor to lead the CSR team and ensure high-quality service for internal and external customers. You will coach, develop, and monitor performance while maintaining daily operations and reporting.

The ideal candidate has a Bachelor's in Business and 3–5 years in customer service, with prior lead or supervisory experience. ERP proficiency, along with Excel and Word, is essential. This role offers growth and competitive benefits.

Qualifications

• Bachelor’s Degree in Business preferred.
• 3–5 years customer service experience in a call center environment required.
• Previous lead or supervisory experience required.
• Strong knowledge of ERP system, Excel, Word.

Responsibilities

• Monitor staffing and provide proper phone coverage to meet SLA.
• Oversee daily workflow including backlog reports and CRM responsibilities.
• Monitor attendance, performance and behavior; coach where needed.
• Ensure compliance with policies and procedures; provide performance feedback.
• Provide ERP systems training and oversee new-hire training.
• Conduct monthly department meetings and maintain daily activity reports.
• Escalate complex issues to the Customer Service Manager.
• Act as liaison between departments on customer service issues.

Skills

Customer service

Leadership

Call center experience

Education

Bachelor's degree in Business

Tools

ERP system

Excel

Word

Job description

Husqvarna Group in Olathe, KS is seeking a Customer Solutions Supervisor to lead the CSR team and ensure high-quality service for internal and external customers. You will coach, develop, and monitor performance while maintaining daily operations and reporting.

The ideal candidate has a Bachelor's in Business and 3–5 years in customer service, with prior lead or supervisory experience. ERP proficiency, along with Excel and Word, is essential. This role offers growth and competitive benefits.