Customer Solutions Specialist (B2B Tech)

EIS Legacy LLC; City of Rochester (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

EIS Legacy LLC is a leading supplier of electrical process materials and related parts, serving OEMs and repair shops. The Customer Service Specialist supports the Sales and Customer Service process and helps customers learn about the new self-service site.

We value digital savviness, proactive problem-solving, and teamwork to ensure customer satisfaction across our growing distribution network. This role focuses on timely responses, order coordination, and cross-department collaboration.

Qualifications

• Associate degree in related business field or equivalent experience.
• Proficient in MS Office and SAP is a plus.
• Strong written and verbal communication; team player.

Responsibilities

• Respond promptly and empathically to customer inquiries.
• Investigate and troubleshoot complaints, providing effective solutions or escalating complex cases to the proper departments.
• Monitor and resolve open return and credit requests.
• Manage and approve less than minimum quantity sales order requests.
• Monitor and manage new production part process
• Review and enter new Sugar Fabrication quote requests
• Execute daily branch billing including review and loading of carrier tracking information.
• Coordinate with Production to expedite/maintain customer orders
• Coordinate with Quality and Production to ensure Quality requirements are identified
• Provide feedback to management and production regarding customer needs and concerns.

Skills

MS Office

Excellent communication

Analytical skills

Time management

Verbal and written communication

Team oriented

Adaptable

Self-directed

Fast-paced environment

Education

Associate degree in business field or equivalent

Tools

SAP

Job description

EIS Legacy LLC is a leading supplier of electrical process materials and related parts, serving OEMs and repair shops. The Customer Service Specialist supports the Sales and Customer Service process and helps customers learn about the new self-service site.

We value digital savviness, proactive problem-solving, and teamwork to ensure customer satisfaction across our growing distribution network. This role focuses on timely responses, order coordination, and cross-department collaboration.