Customer Solutions Specialist

Solve Industrial Motion Group; Chanhassen (MN); On-site; USD 55,000 - 65,000; Full time

Job summary

Solve Industrial Motion Group in Minnesota is seeking a Customer Solutions Specialist to support customers by offering thoughtful and knowledgeable solutions, troubleshooting product issues, and recommending products aligned with their business needs. You will work with Regional Sales Managers to ensure a seamless sales lifecycle for our customers.

You will also enter orders, prepare quotes, stay current on product knowledge, and respond to inquiries with a consultative approach to guide product

Qualifications

• High School Diploma, or equivalent.
• 2+ years of customer service experience.
• Intermediate experience using Microsoft office Suite.

Responsibilities

• Provide best-in-class service by listening to customer needs and communicating solutions via phone or email.
• Enter and create sales orders upon receipt of purchase orders, advising on future product forecasting.
• Prepare accurate price quotes including shipping estimates and delivery dates.
• Stay current with product knowledge to advise on best options for customers.
• Respond to inquiries regarding adjustments, returns, credits or shipment tracking.
• Partner with Regional Sales Manager to obtain pertinent customer information for sales support.
• Collaborate with internal departments to identify optimal solutions for customers.
• Establish customer relationships with a consultative approach and use product knowledge for guidance on selection.
• Set up client accounts in internal CRM and maintain information.

Skills

Customer service

Sales support

CRM

Education

High School Diploma

Tools

Microsoft Office

Job description

Position Description Reporting to the Director of Sales Operations, the Customer Solutions Specialist is responsible for supporting Solve’s customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and trouble-shoot any product issues. The CSS will be responsible for consulting with our customers to best understand their business and be able to make calculated product recommendations to complement their needs. Working in tandem with the Regional Sales Managers, they will serve as the internal support to ensure the sales life cycle for our customers is seamless.

Position Description Reporting to the Director of Sales Operations, the Customer Solutions Specialist is responsible for supporting Solve’s customers by offering thoughtful and knowledgeable solutions to satisfy their inquiries and trouble-shoot any product issues. The CSS will be responsible for consulting with our customers to best understand their business and be able to make calculated product recommendations to complement their needs. Working in tandem with the Regional Sales Managers, they will serve as the internal support to ensure the sales life cycle for our customers is seamless.

Responsibilities

• Provide best-in-class service by listening attentively to customer’s needs, and effectively communicate the best applicable solution via phone or email
• Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
• Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
• Stay current with product knowledge to be able to accurately advise our customers with the best product options
• Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking
• Partner closely with the Regional Sales Manager to gain pertinent customer information to be the most qualified resource for any sales support related needs
• Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
• Establish customer relationships with a consultative approach and subsequently utilize your technical product knowledge to assist in providing them direction with their product selection
• Set-up client accounts in our internal CRM, and maintain and update all necessary client information

Qualifications

• High School Diploma, or equivalent
• 2+ years of customer service experience
• Intermediate experience using Microsoft office Suite

Preferred Qualifications

• 1+ Year of technical training or equivalent industry experience
• Industrial sales experience
• Previous customer service experience in a power transmission or bearings industry

Hourly rate range: $26.44 - $31.25 (annualized at: $55,000 - 65,000)