Customer Solutions Representative

C2 GPS Permian Basin; Big Spring (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with Employer Match

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Job summary

C2 Global Professional Services is seeking a Customer Solutions Representative (CSR) to join their team in Big Spring, Texas. The CSR plays a vital role in building relationships with customers to access workforce services.

In this position, you will communicate by phone or in-person to assess customer goals, provide job referrals, and advise on local employment services. A high school diploma and bilingual skills are preferred.

Qualifications

• Bilingual in English and Spanish strongly preferred.
• One year of relevant experience preferred.
• Valid driver's license and proof of insurance with a good driving record.

Responsibilities

• Communicate with customers to assess goals and provide assistance.
• Review job opportunities and provide referrals.
• Advise customers on local job market and employment services.

Skills

Customer communication

Job market knowledge

Bilingual (English and Spanish)

Resume development

Education

High school diploma or GED

Job description

Position Summary:

A core member of the C2 GPS’ career center team, The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the career centers and through referrals to our community partners.

Essential Functions:

• Communicate with customers by telephone or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.

Education and Experience:

• High school diploma or GED required.
• Valid driver’s license and proof of insurance with good driving record.
• One year of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

COMPANY OVERVIEW:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS’ guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

• Health Insurance
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% of individual contributions
• Norton LifeLock Identity Theft Protection
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Critical Illness Insurance
• Accident Insurance
• Pet Insurance

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.