Customer Solutions Representative

C2 GPS- Brevard Flager Volusia; Town of Florida (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 100% Employer Match up to

in individual contributions

Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

Identity Theft

Job summary

C2 Global Professional Services (C2 GPS) is hiring a Customer Solutions Representative to engage customers accessing workforce services at our Cocoa Talent Hubs. You will build relationships, assess goals, and refer qualified job seekers to opportunities.

The CSR will guide clients through local job market information, resume development, applications, and interview techniques while collaborating with internal teams and external partners.

Qualifications

• High school diploma or GED is required.
• Six months of relevant experience preferred.
• Bilingual English and Spanish strongly preferred.

Responsibilities

• Assess customer goals and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Advise customers on the local job market, employment services and resources, including resume development, application completion, interview techniques and proper dress attire.
• Develop constructive working relationships with internal team members, the public and external partners.
• Actively seek ways to improve workforce services to meet labor market needs.
• Support Career Center performance goals, including customer service and follow-up with center customers.
• Perform other duties as assigned and required.

Skills

Customer service

Communication

Relationship building

Interpersonal skills

Resume guidance

Interview techniques

Education

High school diploma or GED

Job description

Interested in making a difference in individual’s lives in your community? If so, we may have the perfect job for you!!!

The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners.

Full Time Position w/ benefits: 1 (Location: Talent Hubs in Cocoa)

COMPANY OVERVIEW:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currentlyspans several counties in Texas, Florida, and Nevada.

C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work.

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

• Health Insurance (with no cost options for employee only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% individual contributions
• Critical Illness/Accident
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance
• Identity Theft

ESSENTIAL FUNCTIONS:

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

PREFERRED EDUCATION/EXPERIENCE:

• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.
• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS:

Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.