Customer Solutions Rep 1

Kids for the Future; Buckeye Terrace (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Advanced Composites in Sidney, OH is seeking a Customer Solutions Representative to process orders and support customers from inquiry to delivery. You will prepare correspondence, maintain accurate files, and collaborate with internal teams to meet customer needs while upholding high service standards.

The role emphasizes effective communication, strong problem-solving, reliability, and teamwork in a fast-paced environment.

Qualifications

• Experience delivering responsive customer service and resolving inquiries.
• Comfortable working across departments to fulfill customer needs.
• Ability to maintain accurate records and files.

Responsibilities

• Process orders accurately and promptly.
• Prepare correspondence for customers and internal teams.
• Fulfill customer requests and ensure satisfaction.
• Maintain detailed customer files and documentation.
• Collaborate with departments to resolve issues.

Skills

Customer service

Problem solving

Teamwork

Communication

Time management

Job description

• Location 1062 South 4th Avenue,Sidney, OH, 45365,United States
• Employee Type FT Non-Exempt

Advanced Composites: Driving Innovation in the Automotive Industry

At Advanced Composites, we’re proud to be the leading supplier of TPO’s (Thermoplastic Olefins) and Polypropylene Compounds to the North American automotive sector. Our proprietary formulations are specifically designed to meet the unique needs of OEM applications, serving both domestic and transplant OEMs, along with their major Tier 1 and Tier 2 suppliers. We take pride in our ability to think creatively and dynamically, leading market change by improving not just products, but also technologies and systems. Together, we aim to improve the quality of our customers' products while driving cost efficiency and delivering outstanding results.

Join Our Team as a Customer Solutions Representative. At our company, we treat each other like family. We foster a supportive and inclusive culture where everyone feels valued and respected. As a Customer Solutions Rep, you'll process orders, prepare correspondence, and fulfill customer needs, ensuring satisfaction. Use your customer service skills and problem-solving abilities to work independently and collaboratively across departments.

What You'll Do

• Assist customers with questions and concerns
• Communicate effectively with customers
• Accurate order entry and processing
• Maintain detailed customer files
• Manage time effectively
• Ensure high customer satisfaction
• Collaborate across departments

What We're Looking For

• A Team Player who values teamwork and collaboration.
• Dependable with reliable attendance and a strong work ethic.
• A Problem Solver who is efficient in troubleshooting and solving problems.
• Adaptable, comfortable with managing change and being flexible.

Requirements

• Regularly stand, walk, stoop, kneel, crouch, and talk. Frequently use hands and reach with arms. Occasionally sit and climb. Lift/move up to 10 pounds regularly, up to 60 pounds occasionally.