Customer Solutions Logistics Analyst

Alta Resources; Neenah (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Alta Resources in the United States seeks a Logistics Analyst to process incoming orders, optimize cost and service, and conduct detailed analyses of order and supply chain issues using advanced systems and process excellence tools.

The role emphasizes cross-functional collaboration with customers and internal teams to drive metrics and account goals, plus opportunities to apply Six Sigma methodologies and learn new technologies.

Qualifications

• Bachelor’s degree in a related field and at least 2 years in supply chain.
• Strong MS Excel and Windows/PowerPoint skills.
• Experience with SAP and ERP systems preferred.
• Willingness to travel up to 10% domestically.
• Ability to learn new systems rapidly.

Responsibilities

• Manage and balance key business relationships while understanding customer expectations.
• Proactively manage order fulfillment to meet demands through integration with operating company, distribution, and planning/forecasting and escalation issues when appropriate.
• Identify and execute consolidation opportunities for promotional and base business orders.
• Analyze, recommend, and implement modifications to customer purchasing patterns for optimal service and improved logistics efficiencies.
• Resolve customer discrepancies by engaging with key partners relating to data integrity, shipping issues, and trade pricing/promotional management.
• Manage and direct requests and inquiries from internal & external business partners.
• Learn and utilize new technology to drive root cause analysis and problem resolution relating to On-Time Delivery, Order Blocks, and other metrics.
• Complete other order management activities as assigned.
• Identify and implement innovative solutions through process excellence tools, methodologies, and technology.
• Utilize Microsoft applications i.e. Excel, Power Point as well as SAP, BW, EDI and ERP Systems.
• Regular attendance, punctuality and adherence to schedule are conditions of employment.

Skills

Excel

Analytical skills

Cross-functional collaboration

Customer focus

Problem solving

Communication

Education

Bachelor’s Degree

Tools

SAP

BW

EDI

ERP Systems

Job description

Summary

The Logistics Analyst will process incoming orders, manage logistics to optimize cost and service, and conduct detailed analysis on order and supply chain issues utilizing advanced systems and process excellence tools. This position will implement process improvements through cross-functional collaboration as well as partnering with customers to drive achievement of organizational metrics and individual account goals.

Essential Duties & Responsibilities

• Manage and balance key business relationships while understanding the customer expectations and internal policies/requirements
• Proactively manage order fulfillment to meet customer demands through integration with operating company, distribution, and planning/forecasting and escalation issues when appropriate
• Identify and execute consolidation opportunities for promotional and base business orders
• Analyze, recommend, and implement modifications to customer purchasing patterns for optimal service and improved logistics efficiencies
• Resolve customer discrepancies by engaging with key partners relating to data integrity, shipping issues, and trade pricing/promotional management
• Manage and direct requests and inquiries from internal & external business partners
• Learn and utilize new technology to drive root cause analysis and problem resolution relating to On-Time Delivery, Order Blocks, and other individual/team metrics.
• Complete other order management activities as assigned.
• Identify and implement innovative solutions through the use of process excellence tools, methodologies, and technology
• Utilize Microsoft applications i.e. (Excel, Power Point) as well as business applications such as: SAP, BW, EDI and ERP Systems
• Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position

Leadership Responsibilities

Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development and application of Six Sigma methodologies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High level of proficiency with MS Excel is required.
• Working knowledge of SAP is preferred
• Proficiency with MS tools is preferred
• Ability to desire to learn new systems and applications is required
• Strong understanding of end-to-end supply chain is preferred
• Customer-centric mindset is required
• Strong collaboration skills with experience working on cross functional teams
• Solid problem-solving and analytical skills is required
• Working knowledge of SAP is preferred
• Proficiency with MS tools is preferred
• Ability to travel up to 10% of the time domestically

EDUCATION and/or EXPERIENCE

Bachelor’s Degree from a four-year university or college required, an advanced degree is preferred. A minimum of two (2) years of supply chain related experience is required.

TECHNOLOGY SKILL BASE

This position requires a working knowledge of computer technology that includes: Windows, PowerPoint, Advanced Word and Excel, along with Client designated software. Individuals must possess the ability to learn and understand new software and other technology applications as introduced by Client and Alta Resources.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Work Environment

Alta Resources is an equal employment opportunity employer.

Due to the nature of this work individuals are required to be on-site during hours designated by the Client, however, the occasion will arise when the employee must be off-site due to business functions.