Customer Solutions Leadership Development Associate

Tech Sales Jobs; Jacksonville (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

CSX Corporation in Jacksonville, FL, is seeking a Customer Solutions Leadership Development Associate to grow into future business leaders through a structured 18-month program. You will foster growth, efficiency, and innovation by engaging with customers, addressing shipment questions, and acting as a customer advocate.

The Leadership Development Program combines learning, mentorship, field experiences, and networking to build leadership capabilities and business acumen for a dynamic railroad

Qualifications

• Bachelor’s Degree required with GPA 3.0 or higher (4-point scale).
• Graduate Degree preferred if available.
• Strong presentation and communication skills expected.
• Proficiency in MS Office and data interpretation.
• Knowledge of corporate finance principles is advantageous.

Responsibilities

• Respond to customer inquiries and coordinate resolution of service issues.
• Engage with CSX customers to provide timely updates and proactive communication.
• Document issues and partner withSales, Service Design, and Operations to drive improvements.
• Develop and present service recovery plans and metrics to stakeholders.
• Support leadership development activities and collaborate across teams.

Skills

Presentation skills

Analytical thinking

Communication skills

MS Office

Corporate finance

Education

Bachelor’s Degree

Graduate Degree preferred

Job description

Customer Solutions Leadership Development Associate (Sales & Marketing)

Location: Jacksonville, FL, United States

Job Summary

Fortune 500 company seeking future business leaders to help foster growth, efficiency and innovation as a Sales & Marketing – Leadership Development Associate (LDA).The primary responsibilities for the Associate will include interacting with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately communicated.

About the Leadership Development Program

The CSX Leadership Development Program is an 18-month professional development experience designed to provide associates with meaningful exposure to CSX operations, business functions, and leadership. Through a combination of structured learning, training opportunities, mentorship, field experiences, networking events, and collaborative development activities, associates gain a broad understanding of the railroad industry while building the skills needed to succeed in a dynamic business environment.

Throughout the program, associates will strengthen their leadership capabilities, expand their business acumen, and develop professional competencies that support long-term career growth. By the conclusion of the program, participants will be equipped with the knowledge, experience, and confidence to influence decisions, drive innovation, and contribute strategically to CSX's continued success.

Please Note

The CSX Leadership Development Program is expected to begin in June 2027. Early-start opportunities may be available for candidates who graduate prior to the official program start date.

Primary Activities and Responsibilities

• Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems.
• Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to elevate recurring service issues.
• Provide consistent and timely information to customers regarding the actions being taken to resolve service issues.
• Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner.
• Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems.
• Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers.
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• Bachelor’s Degree/4-year degree in Business Administration, Business Management, Information Science, Engineering, Mathematics, Statistics, Economics, Computer Science. Required to be completed prior to start datewith a GPA of at least 3.0 (based on a 4-point scale) overall

Preferred Qualifications

• Graduate Degree completed prior to start date
• One or more years of work experience
• Grade point average of 3.5 or higher (based on a 4-point scale) in the related major field of study for your highest degree

Knowledge and Skills

• Ability to deliver presentations to senior level audiences
• Ability to analyze complex business issues and make sound business decisions
• Strong oral and written communication skills
• Microsoft Office skills
• Knowledge of corporate financial principles and practices

Knowledge and Skills

• Ability to deliver presentations to senior level audiences
• Ability to analyze complex business issues and make sound business decisions
• Strong oral and written communication skills
• Microsoft Office skills
• Knowledge of corporate financial principles and practices

Job Requirements

• Work inside an office environment
• Work hours may vary in length and schedule (may include a non-standard work week)

About Us

CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists.

CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook X LinkedIn InstagramYouTube

Closing Statement

At CSX, two of our six Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity.

At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefitshere.

Fortune 500 company seeking future business leaders to help foster growth, efficiency and innovation as a Sales & Marketing – Leadership Development Associate (LDA). The primary responsibilities for the Associate will include interacting with CSX customers, responding to questions/concerns about shipments and the service CSX is providing.