Customer Solutions Leadership Development Associate (Sales & Marketing)

CSX Corporation; Jacksonville (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

CSX Corporation is seeking a Leadership Development Associate (LDA) in Jacksonville, FL. The role focuses on interacting with customers, resolving shipment inquiries, and serving as a customer advocate within CSX.

The 18-month Leadership Development Program offers structured learning, mentorship, and field experiences to build leadership and business skills for a dynamic railroad industry career. Begin date expected in June 2027 with possible early starts.

Qualifications

• Bachelor’s degree completed before start date with GPA ≥ 3.0 (overall).
• Graduate degree is preferred; 1+ year work experience encouraged.

Responsibilities

• Respond to customer inquiries and act as customer advocate.
• Document and coordinate resolution of issues; use Salesforce where applicable.
• Provide timely updates on actions taken to resolve service issues to customers.

Skills

Presentation skills

Business analysis

Communication skills

Microsoft Office

Financial principles

Education

Bachelor’s degree with GPA 3.0+

Graduate degree (preferred)

Job description

Job Summary

Fortune 500 company seeking future business leaders to help foster growth, efficiency and innovation as a Sales & Marketing - Leadership Development Associate (LDA). The primary responsibilities for the Associate will include interacting with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately communicated.

About the Leadership Development Program

The CSX Leadership Development Program is an 18-month professional development experience designed to provide associates with meaningful exposure to CSX operations, business functions, and leadership. Through a combination of structured learning, training opportunities, mentorship, field experiences, networking events, and collaborative development activities, associates gain a broad understanding of the railroad industry while building the skills needed to succeed in a dynamic business environment.

Throughout the program, associates will strengthen their leadership capabilities, expand their business acumen, and develop professional competencies that support long-term career growth. By the conclusion of the program, participants will be equipped with the knowledge, experience, and confidence to influence decisions, drive innovation, and contribute strategically to CSX's continued success.

Please Note: The CSX Leadership Development Program is expected to begin in June 2027. Early-start opportunities may be available for candidates who graduate prior to the official program start date.

Primary Activities and Responsibilities

• Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems.
• Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to escalaterecurring service issues.
• Provide consistent and timely information to customers regarding the actions being taken to resolve service issues.
• Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner.
• Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems.
• Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers.
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• Bachelor's Degree/4-year degree in Business Administration, Business Management, Information Science, Engineering, Mathematics, Statistics, Economics, Computer Science. Required to be completed prior to start date with a GPA of at least 3.0 (based on a 4-point scale) overall

Preferred Qualifications

• Graduate Degree completed prior to start date
• One or more years of work experience
• Grade point average of 3.5 or higher (based on a 4-point scale) in the related major field of study for your highest degree

Knowledge and Skills:

• Ability to deliver presentations to senior level audiences
• Ability to analyze complex business issues and make sound business decisions
• Strong oral and written communication skills
• Microsoft Office skills
• Knowledge of corporate financial principles and practices

Knowledge and Skills:

• Ability to deliver presentations to senior level audiences
• Ability to analyze complex business issues and make sound business decisions
• Strong oral and written communication skills
• Microsoft Office skills
• Knowledge of corporate financial principles and practices

Job Requirements

• Work inside an office environment
• Work hours may vary in length and schedule (may include a non-standard work week)