Customer Solutions Lead: High-Volume Support & Chat

Talentify; Lenexa (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Husqvarna Construction in Olathe, KS is seeking a driven Subject Matter Expert to join our Customer Solutions Team. You will be the trusted resource for customers, sales teams, and colleagues, handling high-volume distribution accounts and guiding chat operations.

In this role you will coordinate orders, provide product guidance, and ensure every interaction reflects Husqvarna's commitment to excellence across inquiries, resolutions, and data integrity.

Qualifications

• 2–3 years in customer service or support.
• Strong verbal and written communication.
• Ability to handle fast-paced environment.

Responsibilities

• Serve as primary contact for high-volume distribution customers, building relationships.
• Partner across departments to ensure smooth customer experience.
• Apply product knowledge to recommend solutions.
• Provide technical support on product functionality and parts identification.
• Respond to inquiries with accurate information.
• Coordinate order documentation (invoices, packing lists).
• Lead customer engagement through the Customer Service Chat platform.
• Support phone operations during peak periods.

Skills

CRM proficiency

Phone systems

ERP knowledge

Schematic reading

Product knowledge

Excel

Written communication

Verbal communication

Data accuracy

Customer focus

Education

High school diploma

Tools

CRM platforms

ERP software

Job description

Husqvarna Construction in Olathe, KS is seeking a driven Subject Matter Expert to join our Customer Solutions Team. You will be the trusted resource for customers, sales teams, and colleagues, handling high-volume distribution accounts and guiding chat operations.

In this role you will coordinate orders, provide product guidance, and ensure every interaction reflects Husqvarna's commitment to excellence across inquiries, resolutions, and data integrity.