Customer Solutions Engineer — Lead ERP Implementations & Growth

davidjoseph-co

San Francisco (CA)

On-site

USD 110,000 - 180,000

Full time

14 days+

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Job summary

Agave is hiring a Customer Solutions Engineer to drive technical implementations of its flagship ERP product and new offerings for net-new customers. You will spend most days talking to customers, guiding onboarding, and shaping the product based on field learnings.

The role is on-site in San Francisco with 5 days per week in person, requiring 1–6 years of customer-facing technical experience and a startup background. Strong communication and API/integration fluency are essential.

Qualifications

1-6 years customer-facing technical experience
Strong technical fluency, API documentation, integrations
Excellent communication, customer-facing
High agency, ambiguity comfort
Early-stage startup background (pre-Seed through Series C)
SF 5 days in-person, no remote

Responsibilities

Lead technical implementations of Agave's ERP product and newer products for net-new customers
Manage a book of customers from onboarding through go-live, reducing time-to-value
Run deep customer conversations daily to understand workflows, surface issues, and translate them to product
Partner with the product team to propose new features grounded in real customer behavior
Build and improve onboarding processes to scale the team as Agave grows