Agave — Customer Solutions Engineer (CSE)

davidjoseph-co; San Francisco (CA); On-site; USD 110,000 - 180,000; Full time

Job summary

Agave is hiring a Customer Solutions Engineer to drive technical implementations of its flagship ERP product and new offerings for net-new customers. You will spend most days talking to customers, guiding onboarding, and shaping the product based on field learnings.

The role is on-site in San Francisco with 5 days per week in person, requiring 1–6 years of customer-facing technical experience and a startup background. Strong communication and API/integration fluency are essential.

Qualifications

• 1-6 years customer-facing technical experience
• Strong technical fluency, API documentation, integrations
• Excellent communication, customer-facing
• High agency, ambiguity comfort
• Early-stage startup background (pre-Seed through Series C)
• SF 5 days in-person, no remote

Responsibilities

• Lead technical implementations of Agave's ERP product and newer products for net-new customers
• Manage a book of customers from onboarding through go-live, reducing time-to-value
• Run deep customer conversations daily to understand workflows, surface issues, and translate them to product
• Partner with the product team to propose new features grounded in real customer behavior
• Build and improve onboarding processes to scale the team as Agave grows

Skills

Customer-facing experience

Technical fluency

API documentation

Integrations

Excellent communication

Startup experience

Ambiguity tolerance

Job description

Agave — Customer Solutions Engineer (CSE)

Type: Full-time | On-site | San Francisco, CACompensation: $110,000–$180,000 + 0.01–0.10% equityHiring count: 1Visa sponsorship: H-1B, O-1, OPTReports to: Team Lead (Customer Solutions Engineer team)

About Agave

Agave is the modern data infrastructure platform for construction, the world's third-largest industry. The platform connects legacy construction ERPs to modern software, standardizing data and automating manual accounting workflows — customers keep their existing ERP but finally make it usable in a modern construction environment. The team has been profitable and cash-flow positive since 2023 and is growing 10% monthly.

Founded: 2021 | Team size: 36 | Backing: Accel, Y Combinator (investors from Procore, Autodesk, Plaid)Industry: Property Tech / construction data infrastructureWebsite: useagave.comOffice: San Francisco, CA

Three co-founders who built together for 12+ years at Graphiq (acquired by Amazon in 2017) and then at Amazon. Each product (ERP Sync, AP Automation, Expense Management, Vendor Management) builds on the last.

Why Candidates Should Join

• Profitable, not burning runway: Cash-flow positive since 2023, 550+ paying customers on 1–3 year contracts, growing 10% monthly — startup upside without the existential risk.
• Real product influence: CSEs feed the product loop directly, proposing new features grounded in what they see in the field.
• Early but proven: The CSE team is 9–10 people (largest after engineering) and growing fast, with internal promotions creating team-lead paths.

Intake Call Summary

• No intake transcript available on the page — intake content was provided as a video only, so this section cannot be populated.

The Role

Agave is hiring Customer Solutions Engineers to drive technical implementations of its flagship ERP product and new products in development. This is a customer-facing role with real product influence — most of the day is spent talking to customers, leading implementation and onboarding for net-new customers (the team onboards 5–8 per week), and shaping the product based on field learnings.

What You'll Be Doing

• Lead technical implementations of Agave's ERP product and newer products for net-new customers
• Manage a book of customers from onboarding through go-live, reducing time-to-value
• Run deep customer conversations daily to understand workflows, surface issues, and translate them to product
• Partner with the product team to propose new features grounded in real customer behavior
• Build and improve onboarding processes to scale the team as Agave grows

Tech stack: Not specified on the page (API-heavy / integrations-focused work).

Requirements

• 1-6 years customer-facing technical experience
• Strong technical fluency, API documentation, integrations
• Excellent communication, customer-facing
• High agency, ambiguity comfort
• Early-stage startup background (pre-Seed through Series C)
• SF 5 days in-person, no remote

Green Flags

• Prior implementation or solutions engineering experience at an early-stage B2B SaaS startup (pre-Seed through Series C). Direct match for the role.
• Construction tech, fintech, or accounting software adjacency. Shortens ramp on customer conversations.
• Multi-year tenure at previous roles. Signals depth and follow-through.
• Top 20-30 school engineering or technical degree paired with customer-facing operator instincts.
• Strong startup signal: pre-Seed through Series C tenure with demonstrated ownership of customer outcomes.

Red Flags

• Big tech only without startup tenure. Acceptable only if junior with 2 years or less of big-tech time.
• Laid off from last role for performance reasons. Hard exclude.
• Preference for work-life balance over startup intensity.
• Requires fully remote work. This role is SF 5 days only.

Role Details

Salary$110,000–$180,000Equity0.01–0.10%On-site policySF, 5 days/week in person — no remoteVisa sponsorshipH-1B, O-1, OPTEmployment typeFull-timeLocationSan Francisco, CA

Screening Questions

None listed on the Contrario page.

Interview Process

Stage 1 — Pending Approval — Candidates awaiting initial approval.Stage 2 — Screen 1 — First screening conversation.Stage 3 — Writing Exercise — Written assessment.Stage 4 — Screen 2 — Second screening conversation.Stage 5 — Mock Onboarding Call — Simulated customer onboarding call.Stage 6 — Onsite — On-site interview.Stage 7 — Offer ExtendedStage 8 — Candidate Hired — Candidate accepts and starts.

Ideal Companies & Backgrounds

None listed on the Contrario page.

Ideal Candidate Profiles

For reference only — do not source these specific profiles (page marks them \"DO NOT CONTACT\").Drew Jackson — LinkedIn URL not extractable from pageRyan Ward — LinkedIn URL not extractable from pageKristine Largacha — LinkedIn URL not extractable from page

Rejected Candidate Feedback

None listed on the Contrario page.