Customer Solutions Engineer

InOutsource; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

InOutsource is seeking a Customer Solutions Specialist for the Hivemind team to deliver day-to-day application support, troubleshoot issues, and assist with forms, workflow configuration, and system administration activities.

You will help customers navigate technical challenges, answer product-related questions, and ensure requests are handled with accuracy, urgency, and professionalism, while contributing to documentation and enablement initiatives.

Qualifications

• Bachelor’s degree in computer science or related field.
• Experience with developing SQL queries.
• Excellent written and verbal communication skills.
• Customer-focused attitude with the ability to remain calm under pressure.
• Strong problem-solving skills and adaptability to evolving technologies.
• Self-Starter who works under minimal supervision.

Responsibilities

• Provide first-level technical assistance for Intapp, iCompli, FileTrail, and Power BI or similar applications addressing client inquiries and troubleshooting issues.
• Demonstrate comprehensive knowledge of InOutsource’s professional services to effectively resolve client queries.
• Collaborate with internal teams, including developers, solution engineers, and implementation specialists, to resolve complex issues and improve client satisfaction.
• Diagnose technical problems and deliver timely, clear, and effective solutions.
• Maintain proactive and professional communication, providing regular updates on issue resolution.
• Accurately log client interactions, issues, and resolutions; maintain and update the Support Knowledge Base.
• Stay current with updates and features of Intapp, FileTrail, iCompli, and Microsoft Power BI to better assist clients.

Skills

SQL queries

Communication skills

Customer focus

Problem-solving

Self-starter

Adaptability

Education

Bachelor’s degree in computer science or technology related field

Tools

Intapp

iCompli

FileTrail

Power BI

Dell Boomi

Intapp Integrate

SSIS

SSRS

Zendesk

Job description

InOutsource is seeking a Customer Solutions Specialist for the Hivemind team to deliver day-to-day application support, troubleshoot issues, and assist with forms, workflow configuration, and system administration activities.

You will help customers navigate technical challenges, answer product-related questions, and ensure requests are handled with accuracy, urgency, and professionalism, while contributing to documentation and enablement initiatives.