Customer Solutions Specialist: Tech Support & Workflow

InOutsource; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Job summary

InOutsource is seeking a Customer Solutions Specialist to join the Hivemind team. You will deliver day-to-day application support, troubleshoot issues, configure workflows, and assist with system administration to ensure customer success.

You will work with internal teams to resolve complex issues, contribute to documentation, and help customers maximize value from Intapp, FileTrail, iCompli, and Power BI solutions.

Qualifications

• Bachelor's degree in computer science or technology related field.
• Experience with developing SQL Queries.
• Excellent written and verbal communication skills.
• Customer-focused attitude with the ability to remain calm under pressure.
• Strong problem-solving skills and adaptability to evolving technologies.
• Self-Starter who works under minimal supervision.

Responsibilities

• Provide first-level technical assistance for Intapp, iCompli, FileTrail, and Microsoft Power BI or similar applications addressing client inquiries and troubleshooting issues.
• Demonstrate comprehensive knowledge of InOutsource's professional services to effectively resolve client queries.
• Collaborate with internal teams, including developers, solution engineers, and implementation specialists, to resolve complex issues and improve client satisfaction.
• Diagnose technical problems and deliver timely, clear, and effective solutions.
• Maintain proactive and professional communication, providing regular updates on issue resolution.
• Accurately log client interactions, issues, and resolutions; maintain and update the Support Knowledge Base.
• Stay current with updates and features of Intapp, FileTrail, iCompli, and Microsoft Power BI to better assist clients.

Skills

SQL Queries

Communication

Problem solving

Self-starter

Customer focus

Education

Bachelor's degree in computer science or related field

Tools

Intapp

iCompli

FileTrail

Power BI

Dell Boomi

Integration Builder

SSIS

SSRS

Zendesk

Job description

InOutsource is seeking a Customer Solutions Specialist to join the Hivemind team. You will deliver day-to-day application support, troubleshoot issues, configure workflows, and assist with system administration to ensure customer success.

You will work with internal teams to resolve complex issues, contribute to documentation, and help customers maximize value from Intapp, FileTrail, iCompli, and Power BI solutions.