Customer Solutions Engineer

Socket.dev; Atlanta (GA); On-site; USD 127,000 - 182,000; Full time

Benefits offered by this job

Equity

Benefits

Bonus target 15%

Job summary

Google’s gTech Professional Services team delivers foundational services and forward‑looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech helps customers achieve business goals while building long‑term capabilities.

The Shopping Tools and Engineering team builds and maintains infrastructure and tools used to support Merchant Center and related products, improving merchant self‑service, team productivity,

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3 years of client-side web tech experience.
• 3 years coding in one or more languages (e.g., Java, C/C++, Python).
• Experience troubleshooting for partners or customers.
• Experience with database technologies (SQL/NoSQL).

Responsibilities

• Work with clients to understand objectives, identify gaps, and surface opportunities.
• Design and implement solutions that comply with data and policy requirements.
• Develop subject matter expertise in trending spaces within the industry.

Skills

Client-side web tech

Programming languages

Troubleshooting with partners/custom

Database technologies

Education

Bachelor’s degree in Engineering/CS or related

Master’s degree preferred

Tools

SQL

NoSQL

Python

Job description

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience troubleshooting technical issues for internal/external partners or customers.
• Experience working with database technologies (e.g., SQL, NoSQL).

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience in an investigative role such as business intelligence, data analytics, or statistics.
• Experience using Machine Learning and building solutions.
• Experience with Agile development methodologies.
• Experience with business process automation or process improvement methodologies.
• Proven ability managing and delivering complex technical projects and coordinating cross-functional project members; excellent relationship building, collaboration, consultation, and influencing skills.

About the job:

gTech’s Professional Services team takes a creative, collaborative, and customer‑centric approach to provide foundational services and forward‑looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long‑term capabilities.

The gTech Shopping Tools and Engineering team develops and maintains essential infrastructure and tools used by gUP Shopping to support products like Google Business Profiles and Google Merchant Center. Our team builds and maintains tools, data, and infrastructure used to improve Merchant self-service, team and agent productivity, and insights so gUP Shopping is able to achieve its cost, compliance, and Merchant experience goals. We work with teams across Google, including Shopping Engineering, Product, gUP, and gTech Ads, to advocate on behalf of our merchants and our support teams for a better, more streamlined support experience.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $127000 - $182000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Work with clients to understand their objectives and challenges, identify technical gaps, and surface opportunities for solution reuse or innovations.
• Design and implement solutions that meet client needs and are compliant with data and legal policies.
• Understand the nuances of clients within the industry and develop subject matter expertise in trending spaces.